Trenajiah Harris
Tampa
Summary
Dynamic, service-oriented professional with 8+ years of experience in luxury hospitality, property management, and client relations. Recognized for leading new-construction lease-ups, scaling large event operations, and delivering five-star guest experiences in fast-paced, high-pressure environments. Skilled in safety awareness, conflict resolution, and emergency response, with a proven ability to remain calm and adaptable under pressure. Dedicated to creating welcoming, memorable experiences while upholding integrity, dependability, and teamwork.
Overview
9
9
years of professional experience
Work History
Barzo Inc.
Account Manager
10.2024 - Current
- Manage and grow a portfolio of 300+ venue accounts, cultivating long-term partnerships with bar owners, marketing coordinators, and hospitality leaders.
- Develop and execute strategic growth initiatives, resulting in a 35% increase in partner adoption within six months and expanded market presence.
- Resolve client challenges through contract negotiations with empathy and professionalism, ensuring seamless experiences in high-pressure hospitality operations.
- Represent the brand with integrity and adaptability, earning trust across diverse stakeholders.
CKT Asset Management- Marina Club
Assistant Manager
01.2024 - 10.2024
- Appointed to manage daily operations of a 400-unit new-construction lease-up following proven performance at Ascent St. Pete.
- Directed pre-opening planning and marketing efforts, managing construction turnover (CTO) deadlines, vendor coordination, and market outreach strategies to drive qualified leads.
- Spearheaded leasing activities and high team performance, from tours and applications to move-ins, achieving 95%+ occupancy within 8 months of opening.
- Acted as the primary point of contact for new residents, delivering transparent communication, swift problem resolution, and a welcoming environment to stabilize the community.
Greystar- Ascent St. Pete
Senior Leasing Professional
10.2022 - 01.2024
- Entrusted to lead leasing for a 357-unit luxury new-construction high-rise, demonstrating strong leadership and the ability to navigate the complexities of a challenging lease-up project.
- Achieved and sustained 93%+ occupancy in a highly competitive market, overcoming the challenges of a new property by combining strategic leasing practices with exceptional customer care.
- Built lasting relationships with residents, creating a family-like community by going above and beyond to anticipate needs, resolve concerns, and ensure every resident felt valued.
- Mentored and coached leasing team members, strengthening closing techniques, compliance, and customer service standards that increased resident retention by 15%.
- Partnered cross-functionally with marketing and other property management teams to implement outreach strategies that consistently attracted high-quality leads and maintained a strong reputation in the luxury market.
GSC- 1701 Central
Leasing Professional
10.2021 - 10.2022
- Welcomed and guided prospective residents through personalized tours and consultations at a 250-unit mid-rise community, creating a seamless leasing experience built on trust and transparency.
- Served as a resident advocate, resolving concerns quickly and professionally to sustain satisfaction and strengthen retention.
- Processed 100+ lease applications annually with accuracy and compliance, ensuring smooth move-ins and positive first impressions.
- Organized 10+ community engagement events throughout the year, building connections and improving overall resident loyalty.
Haiku Tampa
Bartender/Shift Manager
12.2020 - 10.2021
- Selected as an opening team member of an elevated Japanese izakaya, helping bring the concept’s vision to life by establishing service culture and delivering immersive, high-touch guest experiences from launch.
- Co-developed and launched a signature cocktail program blending traditional izakaya influences with modern, elevated techniques.
- Delivered refined service to 150+ guests nightly in a high-volume setting; trained and mentored bartenders to uphold brand standards and compliance.
- Maintained deep product knowledge (menu items, sake pairings, culinary traditions) to enhance the guest journey and build regular clientele.
One Of Us Events
Hospitality Coordinator
08.2020 - Current
- Founding member, helping scale the company from its launch to managing 20+ large-scale events annually with 1,000-4,000+ guests per show.
- Direct end-to-end bar operations, including inventory management, vendor coordination, staffing, and compliance, ensuring seamless service and guest satisfaction.
- Recruit, train, and supervise 15+ bartenders and support staff per event, setting high standards for safety, professionalism, and customer care.
- Implement new operational systems and vendor strategies that reduced costs by 20% and improved profitability.
- Partner closely with vendors and promoters to create memorable guest experiences, consistently meeting or exceeding guest expectations each event.
Osteria Kitchen & Lounge
Lead Bartender
10.2018 - 12.2020
- Hand-selected as an opening team member for celebrity chef Fabio Viviani's flagship fine-dining restaurant, entrusted with shaping the service culture and guest experience from day one.
- Delivered elevated hospitality in a demanding luxury environment, consistently meeting the 8 Steps of Perfect Service standards.
- Supported a constantly evolving seasonal dining menu and curated wine program led by the sommelier; maintained extensive product knowledge to guide guest selections.
- Prepared and served craft cocktails, premium wines, and pairings contributing to $20K+ in weekly bar revenue.
- Provided attentive, discreet service to VIP clientele, reinforcing the restaurant's reputation for excellence.
Hard Rock Hotel & Casino
Cocktail Server & Bartender
11.2016 - 10.2018
- Recognized for exceptional service and promoted from cocktail server to bartender, expanding responsibilities to include craft preparation and high-volume bar operations.
- Executed fast-paced hospitality for hundreds of guests nightly, maintaining accuracy and composure in a luxury casino environment.
- Cultivated loyalty among repeat guests and VIP clientele through attentive, discreet interactions.
- Ensured compliance with service and safety standards, safeguarding both guest experience and regulatory requirements.
Executive Assistant
Beyond Billing
12.2020 - 03.2022
- Provided ongoing clerical and administrative support to senior executives, driving organizational success through the management of daily operations and special projects.
- Managed executive calendars, strategically coordinated meetings, appointments, events, and travel arrangements.
- Composed and proofread memos, letters, reports, and presentations, providing accurate and error-free communication.
- Spearheaded training and development program for new team members.
- Served as primary point of contact for 30+ incoming calls/day- addressing inquiries and resolving concerns.
Residential Sales Associate
D.R Horton
02.2017 - 12.2020
- Presented properties to show quality and market comparisons through self-developed presentations.
- Assisted clients with thorough knowledge of short sales processes, mortgage loan processing and foreclosures.
- Reviewed and executed confidential documents, contracts and disclosures with agents, clients, attorneys, and personnel involved in closing transactions.
- Utilized marketing strategies such as social media platforms to generate new business and maintained amazing client relationships post-sale to ensure satisfaction and generate referrals.
- Negotiated contracts with buyers and sellers to maximize customer savings.
Education
Bachelor of Science - Business Administration
University of South Florida
Tampa, FL06.2019
Skills
- Customer Service & Hospitality Excellence
- Safety Awareness & Regulatory Compliance (FAA Standards)
- Emergency Response & Crisis Management
- Conflict Resolution & Service Recovery
- Adaptability & Resilience Under Pressure
- Strong Communication & Public Interaction
- Professionalism & Brand Representation
- Team Collaboration & Mentorship
Timeline
Barzo Inc.
Account Manager
10.2024 - Current
CKT Asset Management- Marina Club
Assistant Manager
01.2024 - 10.2024
Greystar- Ascent St. Pete
Senior Leasing Professional
10.2022 - 01.2024
GSC- 1701 Central
Leasing Professional
10.2021 - 10.2022
Haiku Tampa
Bartender/Shift Manager
12.2020 - 10.2021
Executive Assistant
Beyond Billing
12.2020 - 03.2022
One Of Us Events
Hospitality Coordinator
08.2020 - Current
Osteria Kitchen & Lounge
Lead Bartender
10.2018 - 12.2020
Residential Sales Associate
D.R Horton
02.2017 - 12.2020
Hard Rock Hotel & Casino
Cocktail Server & Bartender
11.2016 - 10.2018
Bachelor of Science - Business Administration
University of South Florida
Certifications & Additional Qualifications
- CPR Certified • CPCE Certified • ServSafe Certified • TIPS Certified
- Valid U.S. Passport – unrestricted travel
- Flexible availability: nights, weekends, holidays
- Professional appearance & adherence to company standards
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