Trendell Collins
Baton Rouge,LA
Summary
Seasoned Team Lead with in-depth knowledge in managing diverse teams to drive operational efficiency. Skilled in strategic planning, project management, and conflict resolution. Notable for cultivating productive work environments and fostering professional growth among team members. Previous roles demonstrate significant contributions to process improvements, increased productivity, and business growth.
Overview
7
7
years of professional experience
Work History
Team Lead
Popeyes® Louisana Kitchen
Baton Rouge, LA
08.2019 - 01.2023
- Set specific goals for projects to measure progress and evaluate end results.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Assisted employees in all areas of the store assuring a smooth service with quality food.
- Temperature checked all food before going on the line to serve.
Shift Manager
Little Caesars Pizza
Baton Rouge, Louisiana
06.2019 - 01.2021
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Resolved conflicts between employees or customers in a professional manner.
- Monitored cashier performance, providing feedback as needed.
- Managed employee scheduling according to availability, forecasted customer levels and labor cost controls.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
Crew Trainer
McDonald's
Baton Rouge, Louisiana
01.2016 - 04.2019
- Coordinated with management to identify training needs and opportunities.
- Scheduled classes based on availability of classrooms, equipment or instructors.
- Negotiated contracts with clients for desired training outcomes, fees or expenses.
- Planned and delegated group and individual work assignments to trainees.
- Led by example, upholding company policies and exemplifying desired behaviors.
- Monitored training activities occurring on construction crews to promote maximum crew safety, performance and effectiveness.
- Received and stored food and supplies.
- Cleaned and organized grilling area, stocked supplies, and prepared food items to order.
- Kept work area clean at all times by sweeping floors, wiping down counters, tables with sanitizer solution and washing dishes, utensils properly after each shift.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Offered customers carry-out service at completion of transaction.
Skills
- Work assignment delegation
- Trend tracking
- Performance monitoring
- Change management
- Coaching and mentoring
- Employee training
- Customer focus
- Task delegation
- Budget management
- Drawer balancing
- Product restocking
- Time management skills
- Point of sale proficiency
- Order packaging
- Cash management
- Order verification
- Cash drawer balancing
- Cash register operation
- Cleaning and sanitizing
- Customer assistance
- Customer service
- Point-of-sale system operation
- Money handling
- Cooking
- Sanitation
- Grilling
- Frying
- Food handling
- Food safety oversight
- Recipe-based cooking
- Food storage
Timeline
Team Lead
Popeyes® Louisana Kitchen
08.2019 - 01.2023
Shift Manager
Little Caesars Pizza
06.2019 - 01.2021
Crew Trainer
McDonald's
01.2016 - 04.2019