Trenee Sharpe
Englewood,NJ
Summary
Dynamic leader with a proven track record at The Vanity Box, skilled in operational oversight and staff supervision. Excelled in enhancing productivity and profitability by setting clear goals and fostering staff development. Demonstrated ability to improve customer satisfaction and team performance, leveraging both strategic vision and interpersonal skills.
Overview
12
12
years of professional experience
Work History
Regional Manager
The Vanity Box
Englewood, NJ
07.2020 - Current
- Supervised various locations, enforcing high-quality standards of operation.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and provided constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Sales Manager
The Vanity Box
Englewood, NJ
01.2018 - 06.2020
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Collaborated with upper management to implement improvements and exceed team goals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Built relationships with customers and community to establish long-term business growth.
Rural Mail Carrier
United States Postal Service
Forest Park, GA
10.2017 - 12.2017
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Resolved complaints calmly and professionally to maintain customer satisfaction.
- Wrote detailed trip reports with notable details about road conditions, weather, and obstacles encountered.
- Maintained records on customers with mail forwarding and change of address requests.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
Take-Out Specialist
The Olive Garden
Jonesboro, GA
11.2012 - 05.2017
- Retained full knowledge of menu and ingredients to address food allergy questions.
- Consistently met or exceeded sales goals through upselling techniques such as suggesting add-ons or upgraded meal options during the ordering process.
- Contributed to team efficiency by assisting other staff members during peak hours when needed.
- Maintained a professional demeanor under pressure, effectively handling high-stress situations during peak hours or unexpected rushes.
- Collaborated with kitchen staff to ensure timely preparation of take-out orders, minimizing wait times for customers.
Education
Clayton State University
Morrow, GASkills
- Goals and performance
- Operational Oversight
- Staff Supervision
- Staff Training and Development
Timeline
Regional Manager
The Vanity Box
07.2020 - Current
Sales Manager
The Vanity Box
01.2018 - 06.2020
Rural Mail Carrier
United States Postal Service
10.2017 - 12.2017
Take-Out Specialist
The Olive Garden
11.2012 - 05.2017
Clayton State University