Tre'Niah Felton
Foley
Summary
Motivated and dependable professional with a strong customer service experience and a proven ability to build positive relationships with customers. Brings excellent communication, attention to detail, cash handling experience, and the ability to work efficiently in fast-paced environments. Eager to contribute accuracy, professionalism, and exceptional service as a member of your banking team.
Overview
7
7
years of professional experience
Work History
Digital Personal Shopper
Walmart
Foley, AL
05.2024 - Current
- Guided new associates in mastering digital tools and implementing effective customer engagement strategies.
- Developed and executed efficient workflows, achieving notable reductions in order fulfillment durations.
- Resolved customer inquiries promptly, ensuring high satisfaction rates through effective communication.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Set and achieved company-defined sales goals.
- Utilized Walmart's online platform to streamline order processing and inventory management.
Veterinary Assistant/Front Desk Receptionist
Legacy Pet Care
Montgomery, AL
08.2023 - 12.2025
- Assisted veterinarians with examinations and procedures to ensure optimal animal care.
- Managed patient records using practice management software for accurate tracking and reporting.
- Educated pet owners on proper care, nutrition, and preventive health measures to enhance pet well-being.
- Prepared surgical instruments and maintained sterile environments to support efficient surgical operations.
- Developed strong relationships with clients, fostering trust and enhancing client satisfaction and retention.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
Cashier
Old Navy, Gap
Foley, AL
05.2019 - 05.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Provided expert assistance with product inquiries and returns, contributing to improved customer satisfaction.
- Monitored inventory levels and assisted in stock replenishment as needed.
- Welcomed customers and helped determine their needs.
- Managed cash register functions, ensuring precise handling of cash, check, and credit card transactions.
- Cultivated strong customer relationships to drive repeat business.
- Achieved high customer satisfaction by streamlining purchase processes. Enhanced product visibility through effective item location assistance. Increased customer retention by promoting reward program participation.
- Stocked, tagged and displayed merchandise as required.
- Implemented onboarding processes for new employees, focusing on checkout procedures and adherence to customer service standards.
Education
Bachelor of Science - Biology
Auburn University At Montgomery
Montgomery,AL05.2026
Skills
- Customer satisfaction
- Client relations
- Microsoft Office
- Organizational skills
- Time management
- Problem-solving
- Reliability
- Teamwork
- Professionalism
- Animal safety
- Cash handling
Timeline
Digital Personal Shopper
Walmart
05.2024 - Current
Veterinary Assistant/Front Desk Receptionist
Legacy Pet Care
08.2023 - 12.2025
Cashier
Old Navy, Gap
05.2019 - 05.2022
Bachelor of Science - Biology
Auburn University At Montgomery