Trenice Williams
Fresno,CA
Summary
Trenice has an extensive 1+yrs of experience in professional experience and willingness to assist consumers with things like proper etiquette and time consuming with things like where house, caregiving and customer service my resume shows a lot of different skills like Ability to type 45 WPM Transferring data from paperwork to computer files or company database system, verifying data Accuracy by to source documents, retrieving data from database or electronic files. Insert customer and account data by inputting text based and numerical information from source documents within time limits
Healthcare professional prepared to bring compassion and efficiency to caregiving roles. Extensive background in providing personal care and emotional support, ensuring client comfort and safety. Known for strong collaboration with healthcare teams and adaptability to meet client needs. Skilled in managing diverse care plans and building trust with clients and their families.
Professional janitorial expert with practical experience in maintaining clean and sanitary environments. Skilled in executing cleaning tasks efficiently, operating cleaning equipment, and ensuring safety standards. Strong focus on teamwork and adaptability, with consistent track record of reliability and flexibility. Known for excellent problem-solving abilities and maintaining high standards of cleanliness.
Overview
7
7
years of professional experience
Work History
Caregiver
IHHS
Fresno, CA
01.2024 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Janitorial Worker
Amb Industry
Fresno, CA
11.2024 - 03.2025
- Swept hard surface floors using broom or push broom dust mop.
- Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
- Kept floors clean and hazard-free through regular sweeping, mopping, vacuuming, and polishing activities.
- Enhanced cleanliness and sanitation by routinely performing thorough cleaning tasks in assigned areas.
- Reduced the spread of germs by regularly disinfecting high-touch surfaces such as door handles and light switches.
- Kept building spaces premises clean inside and outside.
- Maintained a safe environment for building occupants by promptly addressing spills, debris, and other hazards.
- Assisted in maintaining inventory levels of cleaning supplies, ensuring timely replenishment when necessary.
- Damp-mopped hard floors to clean and remove residue or spillage.
- Hand-cleaned telephones, door knobs and remote controls.
- Contributed to a pleasant atmosphere for visitors through diligent upkeep of common areas, restrooms, and entryways.
Customer Service Representative
TTEC
Las Vegas, NV
11.2023 - 02.2024
- Answering incoming calls for health insurance dental and vision
Data Entry Specialist- CSR
Conduent
Fresno, CA
10.2021 - 07.2023
- Transferring data from paperwork to computer files or company database system, verifying data Accuracy by to source documents, retrieving data from database or electronic files
- Ability to type 45 WPM Insert customer and account data by inputting text based and numerical information from source documents within time limits Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry Maintaining a detailed and organized storage system to ensure data entries are complete and accurate
- Addressing data inconsistencies by working with administrative staff to locate missing data
- Attending to data queries and reporting any major data errors to management
- Answering incoming calls, and solution specialists Review data for deficiencies or errors, correct any incompatibilities if possible and check output Research and obtain further information for incomplete documents Apply data program techniques and procedures Generate reports, store completed work in designated locations and perform backup operations Scan documents and print files, when needed Keep information confidential
Customer Service Representative
Alorica
Clovis, CA
04.2018 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Social Services
Walden University
Minneapolis, MNHigh school Diploma -
Youth Build Charter School of California
Fresno, CA06.2016
Skills
- Phone Etiquette
- Computer Operation
- Live Chat
- Microsoft Excel
- Communication Skills
- Typing
- Data Entry
- Telemarketing
- Research
- 45 WPM
- Paperwork
- Database
- Electronic Files
- Microsoft Word
- PowerPoint
- Problem Solver
Timeline
Janitorial Worker
Amb Industry
11.2024 - 03.2025
Caregiver
IHHS
01.2024 - Current
Customer Service Representative
TTEC
11.2023 - 02.2024
Data Entry Specialist- CSR
Conduent
10.2021 - 07.2023
Customer Service Representative
Alorica
04.2018 - 01.2021
High school Diploma -
Youth Build Charter School of California
Social Services
Walden University