Claim Adjuster
TRENISE DEAN DEMPSTER
GALLAGHER & BASSETT WORKER'S COMPENSATION
Miami,Florida
Work Preference
Job Search Status:
Open to work
Desired Job Title
HR CoordinatorClaims RepresentativeClaims AdjusterHR GeneralistHR Assistant
Work Type
Full TimePart Time
Location Preference
Remote
Minimum Desired Compensation
$70000/yr
1
Certification
25
Years of experience
Results-driven operations and customer service leader with proven expertise in information gathering and deductive reasoning. Demonstrated success in enhancing corporate efficiency and customer service ratings while boosting team productivity. Skilled in analytical thinking, organization, and team building.
Work History
Medical Only Claims Adjuster
7 Years 5 Months- Building relationships with clients
- Licensed in 40 states for claim handling
- Solid analytical skills necessary to make decisions and resolve issues inherent in handling claims.
- Knowledge of claims investigation, procedures, applicable state laws, and industry standards required.
- Able to operate a computer; knowledge of MS Office applications, and related claims and business software.
- Planned and organized activities and workload to effectively manage multiple demands.
- Multi-platform adaptability.
- Reviewed and evaluated claims to determine eligibility and compliance with policy guidelines.
- Collaborated with medical professionals to assess injury reports and validate claims.
Reservation Sales Agent (Remote)
8 Months- Handled incoming reservation and storage payment calls, ensuring accurate bookings and payment processing.
- Took incoming reservation and storage payment calls.
- Delivered customer service for reservations and scheduling, enhancing client satisfaction and retention.
- Clarified U-Haul policies and procedures to potential clients, facilitating informed decision-making.
- Processed an average of 3.25 reservations each hour by efficiently managing customer interactions.
Allstate FNOL Agent (Remote)
2 Years- Initiated auto insurance claims for customers, ensuring a smooth start to the claims process.
- Responded to incoming calls from customers initiating auto insurance claims, providing prompt and reliable assistance.
- Transferred calls to appropriate departments for resolution.
- Gather pertinent information about the claim that may be beneficial to the claim.
- Gather pertinent information about the claim that may be beneficial to the claim.
- Convey empathy and compassion towards Allstate clients.
- Schedule vehicle inspections by an Allstate representative or partnered group.
- Transfer escalating calls.
Claims Adjuster (Seasonal)
1 Year 8 Months- Investigate and handle insurance claims for the insured customers whose properties have been affected by catastrophic weather conditions.
- Inspect the insured property for damage in relation to the catastrophe.
- Detail oriented.
- Communicated claim process clearly to insured customers, enhancing their understanding and trust.
- Photograph damaged property.
- Schedule appointments with the insured within 24 hours of first notice of the loss.
- Input claims data in the required systems
- Documented findings and decisions thoroughly for each investigated claim.
- Identified potential fraud indicators early in the investigation process, protecting company assets from potential losses due to fraudulent activity.
Licensed Sales Professional
5 Months- Supported achievement of company sales goals through effective customer support.
- Make over 200 outbound cold calls per day.
- Take incoming calls from prospects and existing customers.
- Give accurate auto, homeowner, and rental insurance quotes to prospective clients.
- Followed up daily with prospects to nurture relationships and drive conversions.
- Executed account collection procedures to recover outstanding payments from clients.
- Assist clients with auto claims and assuring the client.
- Personalizing quotes based on the need of the client.
- Help clients create an online account, logon into their mobile app and reset passwords.
- Documented conversations with Allstate clients in internal systems to ensure accurate record-keeping.
Seasonal Customer Support (Remote)
5 Months- Assisted new clients with sign-up and addressed inquiries from existing clients.
- Received inbound calls and assisted with questions and concerns.
- Explained the different plans available based on their location.
- Processed payments for client accounts to ensure timely updates.
- Completed membership renewal process to maintain client participation.
- Managed membership upgrades to provide clients with improved features.
- Outlined available plans based on client location to ensure informed choices.
- Upgrade existing membership.
- Employed active listening skills to understand client needs effectively.
Postal Mail Handler
10 Years 6 Months- Help manage mail flow as shipments come into the warehouse. Ensure that the incoming dispatches go to the proper location for sorting.
- Follow all OSHA guidelines involving safety to better perform the job without injury.
- Removed mail from carrier sacks and prepared next load to be delivered.
- Operated sorting machinery for parcel post, packages, and letters to ensure accurate processing.
- Input dispatches through the postal operating systems via computer or scanner.
- Efficiently and effectively, inspect postal equipment for any damages and report observations to appropriate supervisors or management.
- Performed heavy lifting of up to 70 lbs to ensure efficient processing.
- Time management ensuring that all daily assigned tasks are completed before the end of the shift.
- Follow all OSHA guidelines involving safety to better perform my job without injury.
Mail Carrier
4 Years- Proficiently prepare, sort and deliver assigned route. Maintain a neat and organized workstation in and out of the office.
- Efficiently and effectively, collect money for postage-due and COD (cash-on-delivery) fees and obtain signed receipts for registered, certified, and insured mail.
- Left notices on customers' doors regarding undelivered packages, facilitating timely pick-up.
- Responded to customer inquiries about postal services and regulations, enhancing customer understanding and satisfaction.
- Secured envelopes and parcels using rubber bands for organization.
- Lifted packages weighing up to 70 lbs for delivery.
- Inform individuals when mail cannot be delivered due to holidays or inclement weather.
- Ensured people sign off for receipt of package.
- Keep a log of vehicle mileage.
- Maintain vacant home records on the assigned route.
- Verify the address of occupants for different law enforcement agencies.
Office manager
8 Months- Successfully maintained office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions.
- Consistently, updated administrative and personnel databases and other correspondence.
- Efficiently managed, assisted and supported in human resources functions.
- Prepared and maintained record of various reports as needed in day-to-day administrative tasks.
- Consistently, updated administrative and personnel databases and other correspondence.
- Prepared and maintained records of various reports in day-to-day administrative tasks.
- Organized sales training events for representatives.
- Helped representatives with placing orders and specialty items.
- Answered phone calls and built customer care.
- Called and scheduled appointments for new reps, explained the company to the recruits.
- Called and scheduled appointments for new reps, explained the company to the recruits.
- Helped new representatives set up their Avon online store and explained how it works.
- Followed up with clients and their recently purchased products.
- Completed and maintained I-9 forms.
Administrative Assistant /Full Charge Bookkeeper
1 Year 3 Months- Managed office communications, ensuring timely responses to inquiries and requests.
- Coordinated scheduling and calendar management for executive team, optimizing time efficiency.
- Developed and maintained filing systems, improving document retrieval processes.
- Assisted in project coordination, supporting cross-departmental collaboration and workflow efficiency.
- Trained new administrative staff on organizational procedures and software applications.
- Maintained accurate records of financial transactions, supporting budgeting and expense tracking efforts.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Reconciled bank statements and general ledger entries to maintain financial integrity.
- Utilized accounting software to streamline bookkeeping processes and improve efficiency.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Processed vendor invoices efficiently, reconciling discrepancies and negotiating favorable payment terms when necessary.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Education
Diploma - General Studies
Skills
MS Office
Microsoft Word
Excel
PowerPoint
Access
Outlook and Windows;
Organizational skills
Customer orientation
Able to multitask
highly organized
Mail delivery sensitivity
physically dexterous
Adaptability under pressure
Record management
Claims investigation
Financial analysis
Client driven
Critical thinking
Claims processing
Claims analysis
Active listening
Certification
0440 – Customer Service Representative, 0620 – All Lines Claims Adjuster, (Licensed in Florida, Alabama, Louisiana, and Michigan), State Farm Auto Certified, State Farm Fire and Property Certified
References
Available Upon Request
Timeline
Medical Only Claims Adjuster
GALLAGHER & BASSETT WORKER'S COMPENSATION
04.2019 - CurrentRead More
Reservation Sales Agent (Remote)
U-HAUL MOVING AND STORAGE
08.2018 - 04.2019Read More
Licensed Sales Professional
ALLSTATE AGENCY
12.2017 - 05.2018Read More
Seasonal Customer Support (Remote)
Weight Watchers.com
10.2017 - 03.2018Read More
Claims Adjuster (Seasonal)
EA RENFROE
08.2017 - 04.2019Read More
Allstate FNOL Agent (Remote)
LIVE OPS INDEPENDENT AGENT
04.2017 - 04.2019Read More
Postal Mail Handler
UNITED STATES POSTAL SERVICE
06.2007 - 12.2017Read More
Mail Carrier
UNITED STATES POSTAL SERVICE
06.2003 - 06.2007Read More
Office manager
AVON DISTRICT OFFICE
10.2002 - 06.2003Read More
Administrative Assistant /Full Charge Bookkeeper
Michaels Arts and Crafts
06.2001 - 09.2002Read More
AMERICAN SENIOR HIGH SCHOOL
Diploma from General Studies
Read More