Trenna Rodriquez
Las Vegas,NV
Summary
Detail-oriented, results-driven individual who offers strong organizational skills and knows how to build strong customer relationships. Skilled in building rapport, upselling techniques while meeting both business and customer needs. Consistently delivering exceptional service while prioritizing tasks.
Overview
17
17
years of professional experience
Work History
Mortgage Loan Officer
Direct Mortgage Funding
09.2021 - 09.2024
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
Marketing Representative
All Western Mortgage
08.2019 - 08.2021
- Created reports to track performance of marketing campaigns and suggest improvements.
- Collaborated with cross-functional teams to create cohesive marketing strategies that aligned with company goals and objectives.
Loan Officer Assistant
Nova Home Loans
11.2017 - 12.2018
- Coordinated with loan officers to optimize the pre-approval process, resulting in a smoother overall experience for clients.
- Communicated with customers daily to request information and complete paperwork.
Account Executive
CBS Radio
10.2016 - 06.2017
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
Credit & Collection Manager
KLAS-TV, Channel 8 Las Vegas
07.2007 - 04.2015
- Improved overall debt recovery with proactive communications and persistent followups.
- Managed disputes effectively by working closely with internal departments to resolve issues quickly and maintain customer goodwill.
- Ensured proper documentation was maintained for all credit decisions as well as legal actions related to debt recovery efforts.
Education
No Degree - Mortgage License
Praedo Institute
American Fork, UT08.2017
No Degree - Real Estate License
Key Realty School
Las Vegas06.2015
Associate of Arts - General Education
Grossmont Community College
La Mesa06.1989
Skills
- Goal-Oriented
- Relationship selling
- Negotiation Tactics
- Sales Development
- Marketing expertise
- Customer service-focused
- Microsoft Office
- Attention to Detail
- Database Management
- Customer Service
Timeline
Mortgage Loan Officer
Direct Mortgage Funding
09.2021 - 09.2024
Marketing Representative
All Western Mortgage
08.2019 - 08.2021
Loan Officer Assistant
Nova Home Loans
11.2017 - 12.2018
Account Executive
CBS Radio
10.2016 - 06.2017
Credit & Collection Manager
KLAS-TV, Channel 8 Las Vegas
07.2007 - 04.2015
No Degree - Mortgage License
Praedo Institute
No Degree - Real Estate License
Key Realty School
Associate of Arts - General Education
Grossmont Community College
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