Summary
Overview
Work History
Education
Skills
Timeline
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Trent Carey

Omaha,NE

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

14
14
years of professional experience

Work History

Sr. Risk Operations Manager

Fiserv
11.2019 - Current
  • Evaluated new product launches for potential risks, ensuring alignment with overall organizational objectives.
  • Improved decision-making processes with the implementation of a data-driven approach to risk analysis.
  • Collaborated with senior leadership in devising effective business continuity plans, safeguarding company interests during fraud events.
  • Built a high-performing Risk Operations team through strategic recruitment, onboarding, and ongoing development efforts.
  • Managed cross-functional teams to ensure timely completion of critical risk-related projects.
  • Championed adoption of best practices across the organization in areas such as third-party vendor management as well as adhering to industry standards.
  • Designed and executed targeted training programs, improving employee understanding of risk policies and procedures.
  • Reduced fraud exposure by implementing robust monitoring and reporting systems.
  • Established strong partnerships with external stakeholders, enabling productive exchange of information related to emerging risks and trends.

Fraud Strategist

First Data
06.2018 - 11.2019
  • Provide training to new fraud strategists
  • Collaborated with cross-functional teams to develop and execute strategic initiatives aligned with organizational objectives.
  • Provided actionable insights based on data-driven analysis, enabling informed decision-making across all levels of the organization.
  • Implemented innovative solutions for optimizing processes, resulting in increased efficiency and reduced fraud losses
  • Engaged in continuous process improvement efforts that led to more efficient workflows saving both time and resources.
  • Fostered strong customer relationships to gather insights and tailor processes to meet their needs.
  • Led cross-functional teams to launch successful products, meeting all project timelines.

Fraud and Risk Analyst

Fiserv/First Data
06.2016 - 06.2018
  • Collaborated with cross-functional teams to support comprehensive fraud prevention tools.
  • Fielded client inquiries relating to a full suite of fraud and risk tools.
  • Served as a subject matter expert supporting the authorization process and all related authorization tools.
  • Fostered culture of continuous improvement, identifying and implementing process optimizations.
  • Developed comprehensive knowledge base for easy access by all team members, significantly reducing onboarding time.
  • Served as a liaison between technical experts and business stakeholders to ensure alignment on project objectives and deliverables.

Strategic Automated Command and Control Operator

United States Air Force
11.2014 - 05.2016
  • Meet with managers or other supervisors to stay informed of changes affecting operations.
  • Demonstrated adaptability during unexpected situations, implementing contingency plans as needed to maintain uninterrupted operations.
  • Managed 4-man team to ensure the mission was being performed both efficiently and accurately.
  • Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
  • Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
  • Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
  • Consistently met deadlines and requirements for all production work orders.
  • Trained junior members of IT team regarding network security and troubleshooting of data circuits.
  • Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work.
  • Functioned as a technical support expert to aid the end users whenever issues arose with the system or their equipment.

Alternate Missile Warning Center Operator

United States Air Force
04.2011 - 11.2014
  • Oversaw the daily performance of computer systems
  • Ensured all end users were able to monitor their systems
  • Aided workplace readiness by participating in weekly training scenarios to ensure mission effectiveness
  • Provided technical support to end users whenever issues arose with their equipment
  • Kept leadership informed of any and all issues that were happening in the workplace
  • Maintained accurate records of all equipment issues for future tracking and auditing purposes

Education

Bachelors - Cyber-Security, Network Security, Introduction to cyber threats, IT assessments and audits

Bellevue University
Bellevue, NE

Cyber Systems Operations - CompTIA Security+, System administration

Community College of the Air Force
Offutt Afb, NE
04.2011

Emergency Medical Technician -

Western Nebraska Community College
Scottsbluff, NE
12.2005

Skills

  • Interpersonal skills
  • Working with shifting priorities
  • Managing multiple projects simultaneously
  • Strategic planning
  • Exposure assessment
  • Team leadership
  • Relationship building
  • Analytical thinking
  • Data analysis
  • Risk mitigation
  • Project evaluation
  • Adapt to changing environment

Timeline

Sr. Risk Operations Manager

Fiserv
11.2019 - Current

Fraud Strategist

First Data
06.2018 - 11.2019

Fraud and Risk Analyst

Fiserv/First Data
06.2016 - 06.2018

Strategic Automated Command and Control Operator

United States Air Force
11.2014 - 05.2016

Alternate Missile Warning Center Operator

United States Air Force
04.2011 - 11.2014

Cyber Systems Operations - CompTIA Security+, System administration

Community College of the Air Force

Emergency Medical Technician -

Western Nebraska Community College

Bachelors - Cyber-Security, Network Security, Introduction to cyber threats, IT assessments and audits

Bellevue University

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