Summary
Overview
Work History
Education
Skills
Timeline
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Trent Crowthers

Lebanon,TN

Summary

Driven by a results-focused approach, I leveraged my problem-solving and team leadership skills at FedEx Ground to enhance operational efficiency and employee performance. My strategic planning and interpersonal communication abilities led to significant improvements in process optimization and staff motivation, driving profit and service quality upwards.

Overview

12
12
years of professional experience

Work History

Operations Manager

Fedex Ground
03.2022 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Delivering the Purple Promise by maintaining a high rapport with my employees, guaranteeing exceptional service, and driving profit upwards.

Package Handler

Fedex Ground
12.2021 - 03.2022
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Used hand-held scanners and physical logs to accurately track item movements.

Delivery Driver

Jet's Pizza
08.2017 - 04.2019
  • Improved customer satisfaction by consistently delivering orders on time and with accuracy.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Maintained a clean driving record, ensuring safe and responsible transportation of food items.
  • Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
  • Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.

Volunteer Firefighter

Nolensville Fire Department
09.2014 - 02.2015
  • Enhanced teamwork among the crew by participating in regular training sessions, drills, and exercises.
  • Collaborated closely with fellow firefighters to ensure smooth communication and coordination during emergencies.
  • Assisted in reducing property damage during fires with strategic placement of ladders, hoses, and other firefighting equipment.
  • Administered first aid and conducted emergent response management.
  • Minimized risk of accidents on scene by following established protocols regarding traffic control management.
  • Provided swift medical assistance to injured individuals on scene as a certified first responder until paramedics arrived.

Cook's Assistant

Amish Food Market
09.2012 - 05.2013
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Portioned meals according to recipe specifications, limiting kitchen waste.
  • Distributed food during busy peak periods to drive customer satisfaction.
  • Followed food safety practices and sanitation guidelines.

Education

Bachelor's of Sociology - Human Behavior

Tennessee Technological University
Cookeville, TN
05.2019

Skills

  • Problem-Solving
  • Team Leadership
  • Operations Management
  • Decision-Making
  • Staff Training
  • Policies and procedures implementation
  • Performance monitoring
  • Employee Motivation
  • Interpersonal Communication
  • Strategic Planning
  • Process Improvement

Timeline

Operations Manager

Fedex Ground
03.2022 - Current

Package Handler

Fedex Ground
12.2021 - 03.2022

Delivery Driver

Jet's Pizza
08.2017 - 04.2019

Volunteer Firefighter

Nolensville Fire Department
09.2014 - 02.2015

Cook's Assistant

Amish Food Market
09.2012 - 05.2013

Bachelor's of Sociology - Human Behavior

Tennessee Technological University

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Trent Crowthers