Summary
Overview
Work History
Education
Skills
Timeline
Generic

Trent Fry

Overland Park,KS

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

6
6
years of professional experience

Work History

Tech Advisor

Kelly Connect Services
05.2019 - Current
  • Delivered exceptional customer service by resolving inquiries and complaints efficiently.
  • Analyzed customer feedback to identify trends and recommend process improvements.
  • Managed high-volume inquiries while maintaining accuracy and adherence to service standards.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

Photography

Olathe North High School
Olathe, KS
05-1995

Skills

  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Complaint resolution
  • Professional telephone demeanor
  • Call center operations
  • Product knowledge
  • Documentation
  • Building rapport
  • De-escalation techniques
  • Technical support

Timeline

Tech Advisor

Kelly Connect Services
05.2019 - Current

Photography

Olathe North High School
Trent Fry