Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Trent Oney

Valley Center,CA
Trent Oney

Summary

Dynamic leader with a proven track record of enhancing operational excellence and driving strategic planning initiatives. Skilled in process improvement and team building, I foster strong relationships and deliver innovative solutions that boost client satisfaction and retention. I utilize effective communication and decision-making skills to drive organizational success. Problem solving through innovation and streamlining operational processes. Results-driven executive professional with extensive experience in driving organizational success. Known for reliability and adaptability in achieving business objectives and leading teams. Persistent leader eager to lead and grow organizations. Collaborative with relentless work ethic. I bring fresh perspective, creativity and a strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

22
years of professional experience

Work History

Good Nectar, Inc

President
04.2016 - Current

Job overview

  • Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
  • Managed crisis situations effectively while minimizing disruption to daily operations.
  • Enhanced company performance by implementing strategic plans and overseeing daily operations.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Cultivated strong relationships with external partners to foster collaboration and maximize resources.
  • Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
  • Streamlined organizational processes by evaluating current systems and implementing improvements.
  • Delivered operational excellence by optimizing resources, processes, and overall cost structure.

Hawthorne CAT

Account Manager
03.2015 - 04.2016

Job overview

  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
  • Streamlined internal processes for better efficiency in account management tasks.
  • Improved overall team productivity by implementing best practices in organization and time management.
  • Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
  • Spearheaded coordination of cross-functional teams for delivering customized solutions that met client needs.

Cummins Pacific

Account Manager
02.2012 - 03.2015

Job overview

  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
  • Developed customized account plans for clients to help them achieve their business goals.
  • Boosted client retention by developing and implementing comprehensive account management strategy.
  • Cultivated portfolio of high-value clients by leveraging industry knowledge and strategic networking.
  • Fostered detailed understanding of product offerings, enabling effective communication of features and benefits to clients.
  • Streamlined account management processes, reducing response times and improving client service quality.
  • Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
  • Drove revenue growth by identifying new business opportunities within existing accounts.
  • Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.
  • Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
  • Optimized account allocation among team members to ensure balanced workload and focus on high-priority clients.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Oldcastle APG

Project Manager
02.2003 - 01.2011

Job overview

  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
  • Identified plans and resources required to meet project goals and objectives.
  • Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
  • Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
  • Coordinated material procurement and required services for projects within budget requirements.
  • Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Oversaw implementation of new project management software, facilitating more efficient workflow and better project tracking.
  • Reported regularly to managers on project budget, progress, and technical problems.

Education

University of California, Santa Barbara
Santa Barbara, CA

Bachelor from English Literature

Skills

  • Leadership team building
  • Organizational leadership
  • Strategic planning
  • Operational excellence
  • Process improvement
  • Innovation and creativity

Timeline

President

Good Nectar, Inc
04.2016 - Current

Account Manager

Hawthorne CAT
03.2015 - 04.2016

Account Manager

Cummins Pacific
02.2012 - 03.2015

Project Manager

Oldcastle APG
02.2003 - 01.2011

University of California, Santa Barbara

Bachelor from English Literature

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