Trent Patterson
Lake Worth,FL
Summary
Dynamic IT Support professional with a proven track record at Allamanda Elementary School, enhancing operational efficiency through effective communication and user training. Skilled in basic IT support and data acquisition, I fostered strong relationships and reduced support tickets by proactively addressing issues, driving innovation, and improving user satisfaction.
Personable and resourceful professional with talent for problem-solving and positive, upbeat attitude. Knowledgeable in IT support fundamentals and skilled in troubleshooting and resolving technical issues. Committed to enhancing team efficiency and delivering outstanding customer service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
It Support
Allamanda Elementary School
07.2023 - Current
- Developed strong rapport with staff members, building trust as a reliable resource for IT support needs.
- Reduced IT support costs by providing ongoing technical assistance to educators as they navigated new educational technologies in their classrooms.
- Reduced IT support tickets by proactively addressing common issues and providing user training.
- Improved IT support efficiency, creating detailed documentation for common issues and solutions.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Performed preventative maintenance on printers, ensuring optimal performance and reduced repair costs.
- Trained new employees in proper use of equipment, safety procedures, and company policies.
Valet Parking Assistant Manager
Pine Tree
01.2017 - 01.2023
- Established and maintained strong, positive relationships with surrounding businesses to create a mutually beneficial partnership for increased revenue opportunities.
- Improved customer satisfaction by effectively managing valet parking operations and addressing guest concerns promptly.
- Boosted employee morale and productivity with regular performance evaluations and constructive feedback.
- Developed strong relationships with key clients, resulting in repeat business from satisfied customers.
After School Counselor
North Grade Elementary
05.2014 - 03.2020
- Organized fun and educational activities to enhance students'' creative thinking and problem-solving skills.
- Enhanced student participation by incorporating interactive activities and group projects into the after-school program.
- Maintained accurate records on student attendance, performance, and behavioral issues for review by program administrators.
- Built productive, lasting connections with individual students.
Education
Over 60 Hours Towards BA - Computer Networking
Palm Beach State College
Lake Worth, FLSkills
- IT support
- Problem-solving
- Friendly, positive attitude
- Network troubleshooting
- Inventory control
- Windows server administration
- Excel expertise
- Office 365 administration
Certification
Comptia A+
Timeline
It Support
Allamanda Elementary School
07.2023 - Current
Valet Parking Assistant Manager
Pine Tree
01.2017 - 01.2023
After School Counselor
North Grade Elementary
05.2014 - 03.2020
Over 60 Hours Towards BA - Computer Networking
Palm Beach State College
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