Trent X. Powell
Northridge
Summary
Approachable individual with excellent communication, problem-solving, and organizational skills. Passionate about helping others succeed with proven track record in developing successful mentoring relationships with students. Fosters sense of community among residents to support individuals in times of need.
Overview
4
4
years of professional experience
Work History
Resident Advisor
CSUN Student Housing
2023.08 - Current
- Enhanced resident satisfaction by promptly addressing concerns and providing solutions.
- Improved community engagement through the organization of social events and activities for residents.
- Managed conflicts among residents effectively, ensuring a peaceful living environment.
- Assisted in the development of residence policies, contributing to a safe and positive community atmosphere.
- Conducted regular room inspections to maintain cleanliness and safety standards within the residential facility.
- Provided support for academic success by hosting study groups and connecting residents with campus resources.
- Collaborated with fellow Resident Advisors on programming initiatives to create a sense of unity among residents.
Mailroom Clerk
CSUN Student Housing
2022.09 - Current
- Improved mail processing efficiency by accurately sorting and distributing incoming mail to appropriate departments.
- Maintained a well-organized mailroom, enabling quick retrieval of packages and correspondence for employees.
- Streamlined package tracking system by implementing barcode scanning technology for accurate recordkeeping.
- Enhanced customer satisfaction with timely and accurate delivery of parcels and mail to recipients within the organization.
- Expedited outgoing mail services, ensuring timely pickup and delivery through efficient coordination with postal carriers.
Usher
AMC Theatres
2022.06 - 2022.08
- Enhanced customer satisfaction by providing personalized service and addressing individual needs.
- Maintained a safe and clean environment for patrons by performing regular facility checks and resolving any issues promptly.
- Assisted in event preparations, ensuring efficient operations during performances or special events.
- Managed crowd control effectively, ensuring timely seating and minimizing disruptions.
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
To-Go Specialist
Chili's Restaurant
2022.02 - 2022.06
- Enhanced customer satisfaction by providing efficient and accurate order processing.
- Streamlined to-go operations, implementing an organized system for tracking orders.
- Reduced wait times for customers, prioritizing timely food preparation and packaging.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
- Maintained a clean and inviting pickup area, contributing to a positive customer experience.
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Increased repeat business by consistently providing friendly and attentive service.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
Cashier
Roy Rogers
2020.06 - 2020.11
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Bachelor of Arts - Film Production - Sound Emphasis
CSUN
18111 Nordhoff St, Northridge, CA 9133005.2024
Skills
- Meal Preparation
- Activity Planning
- Academic Support
- Safety practices
- Policy Enforcement
- Student resource promotion
- AVID ProTools
- Role Modeling
- Crisis Management
- Resident monitoring
- Motivational Skills
Timeline
Resident Advisor
CSUN Student Housing
2023.08 - Current
Mailroom Clerk
CSUN Student Housing
2022.09 - Current
Usher
AMC Theatres
2022.06 - 2022.08
To-Go Specialist
Chili's Restaurant
2022.02 - 2022.06
Cashier
Roy Rogers
2020.06 - 2020.11
Bachelor of Arts - Film Production - Sound Emphasis
CSUN
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