Summary
Overview
Work History
Education
Skills
Timeline
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Trent Reid

Niagara Falls

Summary

Reliable employee trained in working with money offering strong multitasking, problem-solving, and communication skills. Successful at dealing with complaints and directing people to the resources needed while maintaining a friendly approachable character.

Overview

1
1
year of professional experience

Work History

Toll Collector

Fort Niagara State Park
06.2022 - Current
  • Collected tolls, provided change and issued receipts to motorists quickly to maintain traffic flow.
  • Operated toll collection equipment and processed toll payments accurately.
  • Communicated in English and [Language] to assist motorists and respond to inquiries concerning tolls, directions and routes.
  • Monitored toll lane activity and generated operational reports
  • Answered all questions and complaints about the park and directed them to the right place or resources.


Front Desk Associate

Esporta Fitness
09.2022 - 08.2023
  • Maintained cleanliness and organization of front desk area.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took complaints or questions over phone, in person, and via computer for guests and provided confirmation information.

Education

Bachelor of Science - Finance

Niagara University
Niagara Falls, NY
05.2026

Skills

  • Problem-Solving
  • Customer Support
  • Critical Thinking
  • Microsoft Word

Timeline

Front Desk Associate

Esporta Fitness
09.2022 - 08.2023

Toll Collector

Fort Niagara State Park
06.2022 - Current

Bachelor of Science - Finance

Niagara University

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Trent Reid