Trent Roseberry
Katy
Summary
Dynamic and motivated professional with exceptional customer service skills. Ability to exceed customer expectations and optimize sales opportunities. Highly dependable and flexible, and a commitment to building client relationships. Exceptional accuracy in high volume transactions and enhancing customer satisfaction.
Overview
8
8
years of professional experience
Work History
Teller
Wells Fargo
04.2024 - 08.2025
- Completed high volume money counts multiple times daily without any errors
- Learned about customer's financial needs, established trust, and optimized sales opportunities
- Educated customers on use of banking mobile app
- Processed 50-100 transactions daily quickly and efficiently
Lead Barista
Target / Starbucks
04.2023 - 04.2024
- Served 150 plus customers in a shift with accuracy and efficiency
- Trained new employees on coffee bar, register skills, and corporate policy
- Kept inventory current and managed work orders effectively
- Used POS software with no discrepancys in cash balance
- Worked varied hours fom 4am to 11pm to meet business needs
- Helped raise customer satisfaction scores by always engaging and knowledge of craft
Server
Main Event
04.2022 - 04.2023
- Able to adapt to high stress enviroment easily and fufill all customer requests with proficiency
- Maintain an amiable attitude while communicating with guests throughout the day
- Memorized full menu and gave specific details when needed
- Took care of multiple groups of guests at once with significant time management with guest satisfaction
- Occupied downtime with organization and cleanliness within resturant and kitchen areas
Online Shopper / Barista
Kroger / Starbucks
10.2018 - 04.2022
- Prepped 60-75 customers online orders per day exceeding their expectations with freshness and paying close attention to their special instructions
- Greeted customers and offered assistance for increased customer satisfaction
- Worked well with multiple people to meet deadlines throughout the day
- Created wide variety of hot and cold drinks during shifts consistently receiving positive customer satisfaction
Sales Associate
Hot Topic
08.2017 - 08.2018
- Prepared Merchandise for sales floor by pricing or tagging
- Helped customers locate products and checked store system for merchandise at other sites
- Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiative
- Engaged with customers to build rapport and loyalty
Education
High School Diploma -
Katy Highschool
Katy Texas Skills
Exceptional Customer Service
Very Dependable
Flexible With Schedule
E-commerce Knowledge
Timeline
Teller
Wells Fargo
04.2024 - 08.2025
Lead Barista
Target / Starbucks
04.2023 - 04.2024
Server
Main Event
04.2022 - 04.2023
Online Shopper / Barista
Kroger / Starbucks
10.2018 - 04.2022
Sales Associate
Hot Topic
08.2017 - 08.2018
High School Diploma -
Katy Highschool
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