Summary
Overview
Work History
Education
Skills
Timeline
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Trent Sigwarth

Toddville,IA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

14
14
years of professional experience

Work History

Customer Support Specialist

ImOn Communications
05.2023 - Current
  • Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
  • Answered constant flow of customer calls with minimal wait times.

Account Executive

Ready Wireless
08.2016 - 03.2023
  • Negotiated contracts successfully, securing favorable terms for both the company and clients.
  • Streamlined account management processes for increased efficiency and improved client retention rates.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Assisted in the onboarding process for new clients, ensuring a smooth transition into the company''s roster of accounts.


Retention Specialist

Infinity Contact
11.2009 - 07.2016
  • Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
  • Gathered feedback from departing customers to identify areas for improvement in products or services offered.
  • Reduced churn rates by identifying at-risk customers and crafting personalized retention plans.

Education

High School Diploma -

Alburnett High School
Alburnett, IA
05.1998

Skills

  • Microsoft Windows and Office
  • Money handling abilities
  • Attention to Detail
  • Teamwork and Collaboration
  • Report Generation
  • Social Media Support
  • Product Knowledge
  • Follow-up skills

Timeline

Customer Support Specialist

ImOn Communications
05.2023 - Current

Account Executive

Ready Wireless
08.2016 - 03.2023

Retention Specialist

Infinity Contact
11.2009 - 07.2016

High School Diploma -

Alburnett High School

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Trent Sigwarth