Trent Thomas
Oxford,PA
Summary
Dedicated professional with strong customer service skills, ensuring exceptional experiences. Proven ability to engage effectively, resolve inquiries, and maintain positive relationships in fast-paced environments.
Overview
1
1
Language
1
1
Certification
1
1
year of professional experience
Work History
PT Giant Direct Shopper
Giant Food Stores
West Grove
2025.08 - Current
- Engaged with customers to address inquiries and enhance overall shopping experience.
- Provided excellent customer service by greeting customers warmly and responding to inquiries quickly.
- Cultivated strong relationships with grocery store personnel through consistent professionalism and friendliness.
- Completed pickup and shopping orders for customers within local area.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce, and meat, and delivered groceries on-time to exact location specified.
- Coordinated hourly deliveries by efficiently selecting and purchasing items to meet customer needs.
- Maximized hourly rate by organizing shopping trips and planning efficient routes.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
- Assisted colleagues in completing assigned tasks in a timely manner.
- Sourced unique and hard-to-find items for clients, ensuring satisfaction with exclusive finds.
Giant Front End Associate
Giant Food Stores
West Grove, Pennsylvania
2025.08 - Current
- Processed customer transactions and provided excellent customer service.
- Provided excellent customer service during busy periods.
- Assisted customers with product selection and inquiries.
- Handled customer returns and exchanges efficiently.
- Demonstrated strong problem solving skills when handling customer complaints or inquiries.
- Greeted customers warmly upon arrival and identified their needs.
- Maintained knowledge of current promotions and sales events.
- Ensured pricing is correct and applied discounts and loyalty programs appropriately.
- Processed transactions accurately at the checkout counter.
- Maintained clean and clutter-free front-end area.
- Collaborated with team members to ensure store cleanliness.
- Stocked shelves and maintained organized displays.
- Provided product knowledge to customers as needed.
- Collaborated closely with coworkers on special projects or tasks as assigned by manager.
- Ensured compliance with all safety policies and procedures.
- Consistently met all performance goals set by management.
- Trained new front-end associates on checkout procedures and customer service best practices.
Education
Oxford Area High School
Oxford, PASkills
- Customer service
- Online order fulfillment
- Order coordination
- Delivery management
- Time management
- Problem solving
- Attention to detail
- Sales floor navigation
- Shelf stocking
- Store maintenance
- Effective communication
- Team collaboration
- Delivery organization
- Mobile payment processing
- Online ordering
- Documentation and reporting
- Accurate money handling
- Cash handling
- Planning and organization
- Flexible schedule
- Physical stamina
- Heavy lifting
- Strength work ethic
- Strength
- Adaptability
- Relationship building
- Decision-making
- Flexible schedule
- Relationship building
- Adaptability
Certification
- Drivers license
Affiliations
- Basketball
- Pokemon
- Reading
- Drawing
- Skiing
- Swimming
- Playing with my dogs
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
PT Giant Direct Shopper
Giant Food Stores
2025.08 - Current
Giant Front End Associate
Giant Food Stores
2025.08 - Current
Oxford Area High School