Trent Trinklein
McDonough,GA
Summary
Branch manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. Several years of history of success in the field. Strong service manager history for over 20 years.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Branch Manager
Mhc Kenworth
Conyers, Georgia
12.2025 - Current
- Managed daily operations of the branch to ensure efficient service delivery.
- Supervised staff to achieve high standards in customer service and foster effective teamwork.
- Implemented safety protocols to promote a secure work environment for all staff.
- Responded promptly to customer inquiries, resolving issues effectively and efficiently.
- Coordinated inventory management to ensure optimal stock levels and enhance product availability.
- Managed dealership staff schedules, coaching, and performance reviews across MHC Kenworth departments.
- Oversaw customer accounts, resolving concerns and supporting fleet and owner-operator relationships.
- Reviewed sales, service, and expense reports to inform strategic branch planning.
Service Manager /Outside Sales for new areas
Mhc Kenworth
Augusta, MI
07.2022 - 12.2025
- Managed service operations for heavy-duty trucks and equipment.
- Oversaw scheduling and dispatch of service technicians.
- Coordinated customer communications regarding service status and updates.
- Trained staff on safety protocols and equipment handling procedures.
- Implemented process improvements to enhance service efficiency.
- Hired and trained service department staff to drive performance.
- Monitored employee performance through key metrics analysis.
Service Manager
Mhc Kenworth
Grand Junction, CO
08.2017 - 07.2022
- Managed service operations for heavy-duty trucks and equipment.
- Oversaw scheduling and dispatch of service technicians.
- Implemented process improvements to enhance service efficiency.
- Coordinated customer communications regarding service status and updates.
- Resolved customer complaints in a timely manner.
Field supervisor/Technician/Driver
Northwest Air Drilling
Grand Junction, Colorado
03.2012 - 08.2017
- Managed job activities in area, maintaining open communication with customers regarding current and future projects.
- Oversaw staff on job site, ensuring tasks were completed efficiently and effectively.
- Selected appropriate equipment for specific applications for the correct application.
- Repaired equipment for current jobs on site and serviced equipment in shop, preparing for future projects.
Education
Grand Junction High School
Grand Junction, COSkills
- Operations management
- Customer service
- Customer relationship management
- Staff supervision
- Sales professional
- Goals and performance
Certification
- Cummins certifications in over the road application and industrial.
- Caterpillar certifications in over the road applications and industrial applications.
- Detroit 60, 55 and 50.
- Years of managment classes
Timeline
Branch Manager
Mhc Kenworth
12.2025 - Current
Service Manager /Outside Sales for new areas
Mhc Kenworth
07.2022 - 12.2025
Service Manager
Mhc Kenworth
08.2017 - 07.2022
Field supervisor/Technician/Driver
Northwest Air Drilling
03.2012 - 08.2017
Grand Junction High School