Trent Trump
Mesa,AZ
Summary
Experienced Payroll Representative with a strong background in high-volume payroll processing. Committed to accurate and timely processing on a weekly basis, with a proven track record of resolving payroll discrepancies and maintaining compliance with multi-state payroll regulations. Extensive knowledge of compliance requirements and meticulous attention to detail in every task. Possesses understanding of garnishments and benefits. Strong interpersonal communication skills with customers and internal teams, fostering professional relationships while acting as a 3rd-party liaison between clinicians and hospital systems.
Overview
7
7
years of professional experience
Work History
Payroll Representative III
Aya Healthcare
01.2022 - Current
- Remotely process payroll for traveling clinicians across multiple states on a weekly basis.
- Collaborate with recruiting and employee experience to provide excellent customer service and assist with troubleshooting timekeeping errors that may occur onsite.
- Provide Payroll Department customer service trainings to increase compassion/empathy towards traveling clinicians and understanding of hardships they may experience.
- Ensure compliance with federal, state, and local tax laws by staying up-to-date on current regulations and adjusting payroll processes accordingly.
- Manage multiple timekeeping systems, ensuring accurate tracking of employee hours worked for precise payment calculations.
Behavioral Health Registered Nurse
Copper Springs East
02.2021 - 12.2022
- Provide evidence-based care and education to patients of an underserved population with new mental health diagnoses.
- Follow prescribed protocols to help patients safely detox from addictive substances.
- Provide a stable environment and compassionate care for patients struggling with crisis situations.
- Increased patient satisfaction by establishing trust and rapport through compassionate listening and empathetic communication.
- Prevented escalation of psychiatric crises by recognizing early warning signs and intervening promptly with appropriate de-escalation techniques.
RN House Supervisor
Copper Springs East
05.2021 - 01.2022
- Oversee unit acuity, coordinate placement of new admits with intake team.
- Organize staffing on units and update supervisor reports via Microsoft Excel.
- Track data amongst staff and patients for infection control and public health as well as staffing purposes.
- Discuss and complete AMA process with patients, ensure protocols are being followed both in daily routines as well as in code situations.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
Registered Behavioral Technician
St. Dominic Savio Academy
09.2019 - 12.2019
- Implement applied behavior analysis plans and assist with developing home treatment plans for children diagnosed with autism
- Provide one-on-one care in a school setting to children ages 2-8 years old
Veterans Affairs Volunteer
01.2018 - 01.2019
- 700+ HOURS SPENT ASSISTING VETERANS AND RECREATIONAL THERAPISTS WITH ACTIVITIES OF DAILY LIVING AND SOCIALIZATION
Education
Bachelor of Science - Nursing
Creighton University
Phoenix, AZ01-2021
Bachelor of Science - Biology
Grand Canyon University
Phoenix, AZ04-2018
Skills
- Experience with multiple payroll systems including Ceridian Dayforce, API, Kronos/UKG, Workday, & Bluesky
- Microsoft Excel proficiency
- Employee relations
- Weekly payroll processing for 170 travelers
- Multi-state payroll
- Interpersonal and written communication
Accomplishments
- Created and presented a department-wide customer service and soft skills training to improve customer satisfaction and de-escalate emotionally charged situations.
- Part of department MVP team in July 2024.
- On specialized ACH team that handles emergent requests to ACH and wire funds.
Timeline
Payroll Representative III
Aya Healthcare
01.2022 - Current
RN House Supervisor
Copper Springs East
05.2021 - 01.2022
Behavioral Health Registered Nurse
Copper Springs East
02.2021 - 12.2022
Registered Behavioral Technician
St. Dominic Savio Academy
09.2019 - 12.2019
Veterans Affairs Volunteer
01.2018 - 01.2019
Bachelor of Science - Nursing
Creighton University
Bachelor of Science - Biology
Grand Canyon University
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