Trentanson Bacon
Capital One
Ruskin,FL
11
years of professional experience
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Work History
Fraud Intake Coordinator
1 Year- Coordinated intake of customer requests, verifying required information and routing cases to appropriate teams.
- Logged and updated case records in CRM systems, maintaining accurate documentation and follow-up details.
- Reviewed submitted forms and supporting documents for completeness, compliance, and processing readiness.
- Communicated status updates to internal partners, ensuring timely handoffs and clear next steps.
Onboarding Coordinator
2 Years- Coordinated new hire onboarding activities, ensuring accurate completion of required documentation and background screening steps.
- Tracked onboarding milestones in HR systems, maintaining organized records and timely workflow progression.
- Managed candidate communication throughout onboarding, clarifying next steps and resolving routine process questions.
CHD Specialist II
2 Years 11 Months- New hire training and Quality Assurance for phone calls and emails including accuracy of ticket reviews
- Direct point of contact from internal departments regarding changes and or updates to process and procedures
- Assist with escalations
CHD Specialist I
2 Years 4 Months- Act as single point of contact for all request via phone calls, voice messages and emails
- Resolve incoming cases for Accounts Payable, Accounts Receivable, Benefits, Human Resources Payroll, Billing, Time Entry, Consultant Care, Commissions, and Treasury accurately and according to service level agreements
- Manage employee access to various informational systems including ADP, Bull Horn, Paperless Employee, Alight Work Life, Thomas and Company, PSHR, PSFS, Heat, Recruitmax, TRM
Customer Service Representative
- Provide customer service for Progressive Insurance customers
- Answered 60-90 inbounds calls from Progressive customers
- Informed customers of other Progressive products
ASSISTANT MANAGER
1 Year 3 Months- Produce sales gains, by providing customer service
- Assist Store Manager with weekly work schedules for employees
- Manage new inventory including receiving, transferring, completing price changes and conducting product counts
CALL SUPPORT SPECIALIST
4 Months- Answered 70-90 inbound calls for AT&T customers
- Provided billing details, basic technical support and processed payments
- Upsold additional products based on the customer’s plan
Education
DIPLOMA
Skills
Strong analytical skills
Effective communication skills
Excellent organizational and management skills
Capable in applications of MS Office
Internet and Outlook
Positive telephone etiquette
Extreme attention to details
Strong customer service and follow up skills
Critical thinking
Timeline
Fraud Intake Coordinator
Capital One
10.2025 - CurrentRead More
Onboarding Coordinator
Kforce
12.2022 - 12.2024Read More
CHD Specialist II
Kforce
01.2020 - 12.2022Read More
CHD Specialist I
Kforce
09.2017 - 01.2020Read More
Customer Service Representative
Innosource
03.2017 Read More
CALL SUPPORT SPECIALIST
CONVERGYS
07.2016 - 11.2016Read More
ASSISTANT MANAGER
LIDS
12.2015 - 03.2017Read More
EARL J. LENNARD HIGH SCHOOL
DIPLOMA
Read More