Trenton Bryant
Panama City,Fl
Summary
Motivated and detail-oriented individual with a strong foundation in customer service and a passion for data analytics. Currently pursuing education in data analytics and proficient in Excel, while also learning tools such as SQL, Tableau, Python and R. Seeking an opportunity to apply my skills and knowledge in a data entry role and continue to grow in the data analytics field.
Overview
11
11
years of professional experience
Work History
Bartender /Oyster Shucker
Captain's Table Fish House
Panama City, FL
04.2024 - Current
- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner.
- Prepared oysters and mixed cocktails while maintaining guests' needs and balancing side duties, such as stocking ice, running trash, etc.
- Ensured adherence to health and safety regulations through consistent maintenance of cleanliness and organization in bar area
- Efficiently handled cash transactions and accurately processed payments using a POS system.
- Collaborated with management on pricing strategies based on market trends and competitor analysis
- Resolved customer complaints promptly and effectively to maintain high levels of satisfaction
Server
Patches Pub & Grill
Panama City Beach, FL
08.2019 - 04.2024
- Displayed outstanding customer service while balancing efficiency and attentiveness in a high volume, fast-paced environment.
- Resolved guest complaints or concerns promptly and professionally to ensure customer satisfaction.
- Being highly responsive with short turnaround times.
- Managed cash transactions accurately and efficiently using a POS system.
- Consistently achieved high ratings on customer satisfaction surveys.
- Communicated effectively with prospective customers via phone to promote specials, events, and take carry-out orders.
- Assisted in training new servers on menu knowledge, service standards, and POS system operation.
- Resolving immediate tasks (e.g. customer enquiries)
- Maintained cleanliness and organization of the tables and bar area, ensuring a pleasant dining experience for guests.
Surveillance Role Player
The Solutions Group
Los Angeles, CA
12.2019 - 12.2019
- Conducted discreet surveillance using foot, vehicle, and other techniques.
- Observed and documented activities, and participated in scheduled surveillance.
- Reported detailed findings to team lead simultaneously.
- Communicated with team members effectively to ensure premise coverage and broader surveillance.
- Endured extended hours in a high-risk setting while remaining discreet and effective.
- Implemented strategies to surveil more effectively from a distance, ensuring team safety and preventing exposure.
- Employed duration of contract (+215 hrs)
Bartender
Dee's Hangout & Catering
Panama City Beach, FL
01.2015 - 08.2019
- Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced restaurant environment.
- Developed extensive knowledge of mixology techniques, flavor profiles, and drink recipes to provide personalized recommendations to customers.
- Demonstrated ability to handle cash transactions and process payments accurately using a POS system
- Provided top-tier customer service by engaging with guests in a friendly manner and anticipating their needs.
- Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation.
- Assisted in the preparation and presentation of food catering events, ensuring high quality and timely delivery.
- Collaborated with team members to set up event spaces, including tables, chairs, linens, and decorations.
- Managed inventory of catering supplies and ingredients to ensure availability for upcoming events.
Beach Attendant
Ed's Beach Service
Panama City Beach, FL
02.2014 - 10.2014
- Greeted beach visitors and answered questions about the beach and surrounding area.
- Rented beach chairs and equipment for daily and seasonal use.
- Set up and stored equipment daily for promotion, ensuring cleanliness and security of equipment.
- Maintained a safe environment by monitoring activities on the beach.
- Manually handled cash and card transactions.
Education
High School Diploma -
Chapman Christian Academy
Millbrook, AL05-2013
Skills
- Customer Service
- Suggestive Selling
- Point of sale systems
- Team Member Support
- New Hire Training
- Order Management
- Memory Retention
- Relationship Management
- Anticipating guest needs
- Telephone Skills
- Organizational Skills
- Multitasking abilities
- Health codes compliance
- Courteous
- Handling Difficult Customers
- Engaging personality
- Surveillance
- Microsoft Excel
- Sorting and Filtering Data
- Pivot Tables
- SQL
- BigQuery
References
References available upon request.
Timeline
Bartender /Oyster Shucker
Captain's Table Fish House
04.2024 - Current
Surveillance Role Player
The Solutions Group
12.2019 - 12.2019
Server
Patches Pub & Grill
08.2019 - 04.2024
Bartender
Dee's Hangout & Catering
01.2015 - 08.2019
Beach Attendant
Ed's Beach Service
02.2014 - 10.2014
High School Diploma -
Chapman Christian Academy
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