Trenton Cruise
Concord,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Field Engineer
Emerson Automation Solutions
Charlotte, NC
09.2019 - Current
- Responsible for troubleshooting efforts at customer sites that alleviated system faults.
- Led hardware upgrade projects, resulting in successful implementation with minimal down time.
- Identified root cause and delivered recommendations to avoid future issues and failures.
- Advised customers on use of products or services.
- Coordinated with other teams within the organization to ensure successful implementation of projects.
- Performed maintenance activities on existing networks including patching, upgrading firmware, and replacing components.
- Communicated and collaborated with management and coworkers to standardize processes and ensure smooth workflow.
- Troubleshooted customer networking issues with remote access tools.
- Installed and configured network hardware, software, and cabling for customers.
- Collaborated with cross-functional teams across multiple locations during product design cycles.
- Managed a team of field engineers responsible for installations at customer sites.
Graduate Research Assistant
UNC Charlotte
Charlotte, NC
07.2017 - 12.2017
- Provided briefings to leadership on accomplishments and project updates.
- Published experimental and research findings in scientific publications and journals.
- Created visual presentations of data using software such as Microsoft PowerPoint.
- Acoustic monitoring of electromagnetic motors
Education
Master of Science - Applied Energy And Electromechanical Systems
University of North Carolina At Charlotte
Charlotte, NC12-2018
Bachelor of Science - Mechanical Engineering
University of North Carolina At Charlotte
Charlotte, NC05-2017
Skills
- Service Request Management
- End-User Training
- Installation Planning
- Safety Procedures
- Specifications/Drawings Review
- Relationship Building
- Project Management
- System Testing
- Troubleshooting
Timeline
Field Engineer
Emerson Automation Solutions
09.2019 - Current
Graduate Research Assistant
UNC Charlotte
07.2017 - 12.2017
Master of Science - Applied Energy And Electromechanical Systems
University of North Carolina At Charlotte
Bachelor of Science - Mechanical Engineering
University of North Carolina At Charlotte
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