Trenton Hoover
Medina,OH
Summary
Dynamic sales and customer service professional with a proven track record at Ace Mitchell Bowlers Mart. Expert in upselling strategies and conflict resolution, consistently enhancing customer engagement. Adept at order processing and problem management, driving customer satisfaction and loyalty through tailored solutions. Committed to delivering exceptional service and achieving sales goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Ace Mitchell bowlers mart
Cuyahoga Falls, OH
11.2023 - Current
- Engage with customers by managing order requests and processing transactions.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Identified opportunities for upselling additional products or services based on customer needs.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Resolved customer complaints promptly and efficiently.
Sales Consultant
Lambert Buick GMC
Cuyahoga Falls, OH
03.2022 - 11.2023
- Assess customer needs to determine optimal product solutions.
- Maintained accurate records of all sales activities in the CRM system.
- Generated leads through cold calling, networking, and referrals.
- Provided detailed product information to customers, including features, prices, and availability.
- Participated in regular training sessions on new products, services, and industry trends.
Customer Service/Sales Representative
Cintas
North Canton, OH
03.2018 - 03.2022
- Operate as sales representative managing product pickup and delivery to diverse companies.
- Developed strategies for improving the customer experience.
- Provided accurate information about products and services.
- Ensured compliance with all applicable laws and regulations related to the sale of goods or services.
- Demonstrating new products to customers and outlining benefits for usage
Education
High school diploma -
Cuyahoga Falls High School
Cuyahoga Falls, OH01.2013
Skills
- Inside Sales
- Order processing
- Product knowledge
- Upselling strategies
- Conflict resolution
- Customer engagement
- Problem management
- Sales and upselling
- Host and hostess skills
Timeline
Customer Service Representative
Ace Mitchell bowlers mart
11.2023 - Current
Sales Consultant
Lambert Buick GMC
03.2022 - 11.2023
Customer Service/Sales Representative
Cintas
03.2018 - 03.2022
High school diploma -
Cuyahoga Falls High School
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