Trenton Vo
Santa Ana,CA
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical Support Level 2
JetBackup
05.2023 - Current
- Developed innovative automation solutions to enhance system maintenance efficiency, resulting in improved overall performance
- Managed and maintained documentation, ensuring accuracy and consistency while implementing new features and content to enhance usability
- Provided technical support to end-users, troubleshooting hardware, software, and network issues while ensuring minimal downtime
Shift Leader
Mokkoji Shabu Shabu
10.2021 - 03.2023
- Developed strategies to ensure smooth operations, resulting in an increase of 20% in productivity within the work team
- Led and motivated a mid-sized team to deliver prompt, high-quality service while ensuring accuracy in order processing and fulfillment
- Delegated tasks effectively, set clear expectations, and streamlined workflows to enhance team efficiency
Education
Bachelor of Science - Network Engineering and Security
Western Governors University
Salt Lake City, UT03-2025
Cybersecurity Boot Camp -
University of California
Irvine, CA06.2023
Skills
- Security protocols
- System administration
- Problem resolution
- Application support
- Linux programming and administration
Certification
- CompTIA Security+
- CompTIA Network+
- CompTIA A+
- CompTIA Cloud+
- Linux Essentials
- ITIL 4 Foundations
Professionalprojects
Active Directory Home Lab
- Deployed and configured a fully functional Active Directory home lab
- Implemented and tested Group Policy Objects to automate configurations, enforced security settings, and managed user environments
- Configured DNS and DHCP services to ensure proper domain connectivity and efficient IP address management
Proxmox Lab
- Installed and managed virtual machines with diverse operating systems
- Tune resource allocation and storage solutions to improve VM performance
- Implemented role-based access controls and network security measures to secure the environment
Timeline
Technical Support Level 2
JetBackup
05.2023 - Current
Shift Leader
Mokkoji Shabu Shabu
10.2021 - 03.2023
Bachelor of Science - Network Engineering and Security
Western Governors University
Cybersecurity Boot Camp -
University of California
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