Trenton R. Dunham
4900 E Oltorf St. | #1111 | Austin,TX
Summary
Personable hospitality professional with a proven background in high-volume restaurant environments. Known for strong leadership skills and work ethic. Intense desire to train and motivate team members, as well as to maintain top-notch customer service standards. Contributed significantly to increased customer satisfaction and repeat business in previous roles by ensuring quality dining experiences and outstanding hospitality.
Overview
5
5
years of professional experience
Work History
Backwaiter
Hestia
Austin, TX
10.2025 - Current
- Assisted servers by delivering food and beverages to tables efficiently.
- Maintained cleanliness of dining areas and ensured proper table settings.
- Supported customer needs by promptly responding to requests and inquiries.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Participated in team meetings to discuss daily service goals and improvements.
Lead Server
The Loren Hotel
Austin, TX
10.2023 - 10.2025
- Trained and mentored new servers on menu items and service standards.
- Handled customer inquiries and resolved complaints promptly and professionally
- Implemented new service techniques to enhance overall dining experience.
- Consistently maintained a 5-star OpenTable rating for guest satisfaction.
- Achieved 30%–40% tips during peak service and a high volume of daily customers.
Service Manager
Hank’s Austin
Austin, TX
02.2021 - 10.2023
- Supervise and work alongside 20 to 25 front-of-house and back-of-house employees.
- Create and edit schedules for 20 to 30 servers and bartenders.
- Ensure the proper training and credentials of each new hire.
- Design and revise current training materials to better meet the company's needs and requirements.
- Carry out daily operational, administrative duties.
Education
Bachelor of Arts - Psychology, Speech & Hearing Sciences
Indiana University
Bloomington, IN05.2016
Skills
- Time management
- Effective communication
- Team leadership and motivation
- Positive and friendly attitude
- Food safety compliance
- Allergy awareness
- Proficient knowledge of wine and spirits
Languages
American Sign Language
Professional
Spanish
Elementary
Timeline
Backwaiter
Hestia
10.2025 - Current
Lead Server
The Loren Hotel
10.2023 - 10.2025
Service Manager
Hank’s Austin
02.2021 - 10.2023
Bachelor of Arts - Psychology, Speech & Hearing Sciences
Indiana University