Hailea Longardner

Supported dining operations by assisting servers and ensuring timely delivery of food and beverages.

Welcomed guests at the table with ice water and fresh sourdough bread accompanied by two spreads.

Refilled drinks for guests as needed. Cleared dishes promptly after guests finished meals.

Reset tables and replaced linens promptly after guest departure.

Monitored overnight operations to ensure sufficient sourdough bread and spreads were prepared for baking.

Ensured beverage station ice supply remained consistently filled.

Sliced lemons and limes as needed to ensure freshness and readiness for use.

Ensured glassware inventory was consistently stocked at beverage station.

Oversaw stocking and cleaning of to-go station to ensure operational efficiency.

Memorized main menu, drink menu, and specials to provide accurate information to guests. Greeted guests promptly with a warm welcome. Collected accurate food and beverage orders and delivered them efficiently. Offered drink refills and checked on guests throughout their meal. Cleared finished dishes from tables. Completed side work including rolling silverware, obtaining ice for beverage station, restocking glassware, and resetting tables as needed. Collected cash payments and returned the correct change to guests.

• Provided exceptional customer service by memorizing menu items and daily specials. Assisted customers with food and drink orders, ensuring accurate delivery from kitchen to bar or dining area. Supported team by maintaining cleanliness and organization in dining space.
• Exhibited exceptional multitasking abilities by efficiently managing 5-6 tables during peak hours.
• Facilitated collaboration with kitchen staff to guarantee prompt delivery of food orders to customer tables.
• Ensured cleanliness and organization of work area during shifts to uphold sanitation standards.
• Advised on menu selections tailored to guests' preferences and dietary restrictions.
• Streamlined guest payment processing through POS system, ensuring accuracy in cash handling procedures.
• Addressed guest inquiries and concerns with promptness and professionalism.
• Ensured compliance with safety protocols during food product handling to mitigate cross-contamination and spoilage risks.
• Maximized revenue per table by upselling additional menu items, including appetizers, desserts, and specialty drinks.
• Facilitated collaboration among team members to optimize operations during peak periods and special events.
• Facilitated training for new servers on restaurant policies, procedures, and customer service standards.
• Monitored and updated knowledge of current promotions and specials to enhance upselling strategies.
• Facilitated accurate communication of special requests and dietary restrictions from guests to kitchen staff.
• Devised and executed strategies to enhance table turnover efficiency while maintaining service quality.
• Exhibited resilience and positivity in high-stress situations while delivering exceptional customer service.
• Partnered with bartenders to streamline beverage order delivery and enhance billing accuracy.
• Facilitated setup and breakdown of dining areas to ensure efficient service operations.
• Cultivated in-depth product knowledge to deliver comprehensive descriptions of menu items.
• Addressed guest complaints and issues promptly to ensure satisfactory resolutions.
• Oversaw inventory management of supplies, including napkins, utensils, and condiments, to ensure availability during peak hours.
• Collaborated with team members to support project goals. Assisted colleagues in achieving their objectives through teamwork. Provided exceptional customer service to enhance client satisfaction.

• As a hostess I greeted the customers with a smile, excellent and welcoming attitude. I guided the guests to their table through rotation of the servers sections, I took reservations, answered phone calls and helped anyone who needed it when I was not busy. As a server I memorized the food menu and daily specials. I was responsible for delivering food and drinks to the customers and delivered the empty dishes to their proper places. Other duties consisted of:
• Demonstrated exceptional multitasking skills during peak hours, accurately managing 5-6 tables.
• Collaborated with kitchen staff to ensure timely delivery of food orders to customers' tables.
• Maintained a clean and organized work area throughout shifts to uphold sanitation standards.
• Provided recommendations on menu items based on guests' preferences and dietary restrictions.
• Efficiently processed guest payments using POS system while maintaining accuracy in cash handling procedures.
• Responded promptly to guest inquiries or concerns, resolving issues in a professional manner.
• Adhered to all safety protocols when handling food products to prevent cross-contamination or spoilage.
• Upsold additional menu items such as appetizers, desserts, or specialty drinks to increase revenue per table.
• Collaborated with team members to ensure smooth operations during busy periods or special events.
• Trained new servers on restaurant policies, procedures, and customer service standards for seamless integration into the team.
• Maintained knowledge of current promotions or specials offered by the establishment for effective upselling opportunities.
• Communicated special requests or dietary restrictions from guests accurately to kitchen staff.
• Implemented strategies for efficient table turnover without compromising quality of service.
• Maintained a positive attitude even during high-stress situations while delivering excellent customer service.
• Collaborated with bartenders to ensure timely delivery of beverage orders and accurate billing.
• Assisted in the setup and breakdown of dining areas before and after service hours
• Developed strong product knowledge to provide detailed descriptions of menu items to guests.
• Resolved guest complaints or issues promptly, ensuring a satisfactory resolution for all parties involved.
• Managed inventory levels of supplies such as napkins, utensils, and condiments to prevent shortages during peak hours.
• I am a team player and believe in helping out my colleagues. I am dedicated to providing an excellent customer service and experience to my customers as well as my employer.