Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Treona James-Pollard

Villa Rica,GA

Summary

Passionate customer service specialist with 5+ years of retail experience. Active listener capable of responding swiftly to all forms of inquiries and handling 60+ calls daily.

Looking to leverage my skills and experience to fill a customer service agent role.

Overview

5
5
years of professional experience

Work History

Receptionist

All County Appliance Services
10.2022 - 08.2024
  • Answered phone promptly and directed incoming calls to correct offices.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained confidentiality of information regarding clients and company.
  • Kept reception area clean and neat to give visitors positive first impression.

Customer Service Representative

Amtrak Remote
01.2021 - 08.2022
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Responded to customer requests for products, services, and company information.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Customer Service Representative

First Financial Corporation
09.2019 - 06.2020
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Associates - Radiology

West Georgia Technical College
Douglasville, GA

Diploma -

South Paulding High School
Douglasville, GA
05.2018

Skills

  • Organization skills
  • Time Management
  • Telephone skills
  • Data Entry
  • Scheduling
  • Greeting and Seating Clients
  • File Management
  • Mail handling
  • Clerical Support
  • Professional Demeanor

Timeline

Receptionist

All County Appliance Services
10.2022 - 08.2024

Customer Service Representative

Amtrak Remote
01.2021 - 08.2022

Customer Service Representative

First Financial Corporation
09.2019 - 06.2020

Associates - Radiology

West Georgia Technical College

Diploma -

South Paulding High School

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Treona James-Pollard