Treonna Carter
Healthcare Information Technology
Cumming,GA
Summary
Forward-thinking Healthcare IT Analyst 7 years of expertise in Analytical and Training for Healthcare EMR/EHR's. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Proficient in Epic and Cerner. Travels from Georgia.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
7
7
Certifications
Work History
Sr. Application Analyst
Grady Health System
Atlanta, GA
07.2024 - Current
- Optime/Anesthesia Sr. Application Analyst at Grady Health
- Evaluated emerging technologies for potential application integration, staying current on industry trends and advancements.
- Performs analysis of workflows, data collection, report details, and other technical issues in support of technical and business decision making efforts associated with Epic software
- Mentored junior analysts, fostering strong teamwork and professional growth within the department.
- Attend weekly governance meetings to review end user workflows and access system capabilities, and potential system enhancement needs
- Designs, develops, modifies and implements testing processes including scripts, recording test results, facilitating end user testing, hardware testing, and maintaining test environments
- Participates in change processes and prioritization; implements approved new development, system enhancements, releases and optimizations
- Daily work through diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner
- Provides remote end user support, including on-call services
- Provides remote end user support, including on-call services once a week and rotation on call weekends and holidays.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Optimized existing systems by conducting thorough analyses and recommending cost-effective enhancements.
- Conducted comprehensive testing of new software releases, ensuring error-free deployment and user satisfaction.
- Coordinated with vendor partners on application development projects, ensuring seamless integration with existing systems infrastructure.
- Streamlined application processes by identifying inefficiencies and implementing improvements.
- Managed multiple projects simultaneously while maintaining excellent attention to detail and meeting strict deadlines.
- Identified opportunities for system optimizations, resulting in significant performance improvements.
MedixFlex OpTime/Anesthesia Analyst
Medix
Chicago, Illinois
03.2024 - 08.2025
- Optime/Anesthesia Build team for new Epic implementation for Stamford Health
- Performs analysis of workflows, data collection, report details, and other technical issues in support of technical and business decision making efforts associated with Epic software
- Attend weekly governance meetings to review end user workflows and access system capabilities, and potential system enhancement needs
- Designs, develops, modifies and implements testing processes including scripts, recording test results, facilitating end user testing, hardware testing, and maintaining test environments
- Participates in change processes and prioritization; implements approved new development, system enhancements, releases and optimizations
- Daily work through diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner
- Provides remote end user support, including on-call services
- Provides remote end user support, including on-call services once a week and rotation on call weekends and holidays.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
Epic ClinDoc & Stork Analyst
Bozeman Health Deaconess Hospital
01.2024 - 04.2025
- ClinDoc & Stork Analyst
- Conduct thorough analysis of workflows, data collection, report details, and other technical aspects to support technical and business decision-making processes related to Epic software.
- Implement the setup for OBIX integration with Epic.
- Attend bi-weekly governance meetings to review end-user workflows, assess system capabilities, and identify potential system enhancement requirements.
- Design, develop, modify, and implement testing processes, including scripts, test result recording, end-user testing, hardware testing, and maintaining test environments.
- Participate in change processes and prioritization, implementing approved new development, system enhancements, releases, and optimizations.
- Daily work through problem diagnosis, development, testing, and implementation of appropriate and effective solutions in a timely manner.
- Provide remote end-user support, including on-call services.
- Provide remote end-user support once a week, with rotation on call weekends and holidays.
- Collaborate with cross-functional teams to identify opportunities for process improvement and increased efficiency.
Sr.Epic OpTime/Anesthesia Analyst
Tech Mahindra
06.2022 - 01.2024
- Support OpTime/Anesthesia Staff for all Ascension locations.
- Provides remote end user support, including on-call services once a week and rotation on call weekends and holidays.
- Performs analysis of workflows, data collection, report details, and other technical issues in support of technical and business decision making efforts associated with Epic software.
- Troubleshoots problems and responds to questions received from Service Now Desk and end users in timely manner.
- Attends meetings to review end user and tracking and trending issues, workflow problems, system capabilities, monitoring feedback, and potential system enhancement needs
- Designs, develops, modifies and implements testing processes including scripts, recording test results, facilitating end user testing, hardware testing, and maintaining test environments
- Participates in application upgrades and changes.
- Participates in change processes and prioritization; implements approved new development, system enhancements, releases and optimizations
- Daily work through diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
Epic OpTime/Anesthesia Analyst
ATOS / Baylor, Scott & White Health
05.2021 - 08.2023
- Performs analysis of workflows, data collection, report details, and other technical issues in support of technical and business decision making efforts associated with Epic software.
- Troubleshoots problems and responds to questions received from the Service Now Desk and end users in a timely manner.
- Attends meetings to review end user and tracking and trending issues, workflow problems, system capabilities, monitoring feedback, and potential system enhancement needs
- Designs, develops, modifies and implements testing processes including scripts, recording test results, facilitating end user testing, hardware testing, and maintaining test environments
- Participates in application upgrades and changes.
- Provides remote end user support, including on-call services
- Participates in change processes and prioritization; implements approved new development, system enhancements, releases and optimizations
- Daily work through diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner
Epic Credentialed Trainer
CSI Healthcare IT
03.2022 - 07.2022
- Credentialed Trainer in Cadence/Prelude
- Responsible for training Advent Health
- Trained classes sized 12-25 end users
- Scheduling, Patient Access, ED Registration, EVS Tech, Front Desk, Bed Planning/Management, POS Payment Posting, Closing Cash Drawer/Deposit Tool, Patient Movement, Admission Supervisor.
- Completed Manual Clinical Abstraction and Appointment Conversion from Cerner system to Epic
- Created training lesson plans, exercise booklets, tip sheets and quick start guides for Prelude
- Responsible for monitoring classes and complete registration and attendance in their LMS system.
- Completed login labs at the end of each class to make sure end users were able to log into Production Environments
- Analyzed and troubleshooting tickets created for complex workflows and identify solutions to end users
- Supported OnSite Go Live for 2nd Wave after training
- Maintained excellent attendance record, consistently arriving to work on time.
Epic Training Coordinator
CTG
09.2021 - 12.2021
- Team Lead over training site and several Ambulatory clinics for VCU Health Epic Big Bang Go Live.
- Lead over 40+ employees, keeping track of their daily hours, reporting any issues that needed escalating outside of assisting while onsite.
- Responsible for monitoring classes at the training facility, reporting any issues to VCU Leadership.
- Tracked headcount daily for ATE's that were assigned to my location to assist end users with training.
- Tracked headcount for VCU Health employees daily and reported out to Leadership.
- Assisted with completion of making sure VCU employees attended training in sequence according to Epic modules.
- Analyzed and troubleshooting tickets created for complex workflows and identify solutions to end users
- Maintained excellent attendance record, consistently arriving to work on time.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Worked with central management to identify, plan, align, and address training needs.
- Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
Credentialed Trainer
Nuance Communications
01.2021 - 04.2021
- Credentialed Trainer for Ambulatory Professional Billing
- Responsible for training Arizona Community Physicians end users during Epic implementation
- Trained classes sized 12-20 end users
- Trained Billing Specialist, Payment Poster, Charge Entry, Billing Office Supervisors, Coders.
- Assisted with Appointment Conversion.
- Created training lesson plans and exercise booklets.
- Responsible for monitoring classes and complete registration and attendance in Bridge LMS.
- Completed login labs at the end of each class to make sure end users were able to log into Production Environments
- Built and tested training ACE environments to mirror end users workflow from Cerner to Epic
- Analyzed and troubleshooting tickets created for complex workflows and identify solutions to end users.
Credentialed Trainer
Tanner Health
07.2019 - 11.2019
- Responsible for training Tanner Health Inpatient Stork, Cadence, Reporting end users during Epic implementation
- Assisted Project Manager, Principal Trainer with creating schedule for end users
- Trained classes sized 12-15 end users
- Training Labor & Delivery, Lactation Consultants, Ambulatory OB Nurses, Registration Basic, Patient Access, ED Registration, L&D Registration, Outpatient Therapist, Cardiac Rehab, Sleep Study, Dieticians, Pain Management, Wound Care, Radiation Oncology, Reporting
- Creating training lesson plans, exercise booklets, tip sheets and quick start guides for Cadence/Prelude and HOD's.
- Responsible for monitoring classes and complete registration and attendance in HealthStream.
- Completed manual clinical abstraction and appointment conversion to ensure appointments, referrals, orders and registration were successfully transferred from Meditech to Epic
Acting Principal Trainer
Tanner Health
04.2019 - 07.2019
- Acting Principal Trainer for Cadence/Prelude while Principal Trainer was out on leave
- Responsible for training Tanner Health Ambulatory & Cadence/Prelude end users during Epic implementation
- Assisted Project Manager and Principal Trainer with creating schedule for Ambulatory, Cadence/Prelude Credentialed Trainers
- Trained classes sized 12-20 end users
- Trained Ambulatory/Urgent Care Providers & Nurses, Registration Basic, Front Desk, Front Desk for Clinical Users, Referrals, Charge Entry/Patient Access, and Template Builder
- Completed Manual Clinical Abstraction and Appointment Conversion from Greenway system to Epic
- Created training lesson plans, exercise booklets, tip sheets and quick start guides for Ambulatory and Cadence/Prelude
- Responsible for monitoring classes and complete registration and attendance in HealthStream
- Completed login labs at the end of each class to make sure end users were able to log into Production Environments
- Built and tested training ACE environments to mirror end users workflow from Greenway within Epic
- Analyzed and troubleshooting tickets created for complex workflows and identify solutions to end users
- Maintained excellent attendance record, consistently arriving to work on time.
Epic Training Consultant
Ettain Group / Wellstar Medical Group
10.2017 - 02.2018
- Assisted Project Manager with creating schedules for entire credentialing team on the implementation project at Wellstar.
- Brought on to assist with go-live implementation for five hospitals and training for 20 Training Tracks (classes).
- Trained class sizes 25 or more end users.
- Trained Clinical Hospital Outpatient Departments (HOD) - Dialysis, Lab Outreach, Cardiac Pulmonary, EEG/EKG, Lactation, Nurse Navigator Outpatient, Sleep Lab, and Wound Care, Ambulatory Nurses & Providers
- Scheduling, Patient Access, ED Registration, EVS Tech, Front Desk, Bed Planning/Management, Clinical Nurses (ClinDoc), Orders, Transport, Care Everywhere POS Payment Posting, Closing Cash Drawer/Deposit Tool, Patient Movement, etc.
- Completed the Manual Appointment Conversion from previous EMR system to Epic.
- Responsible for classroom setup, training end users, and administering exams at the end of each training class.
- Worked hard to make sure end users left class confident in navigating through Epic ensure they could complete their daily job functionalities with material provided to them during training.
Education
Bachelor of Science - Health Information Management
Strayer University
Washington, DC 12.2022 - Current
Certification
Certified Epic OpTime Analyst – NVT-2025 / Accreditation: March 2022
Timeline
Sr. Application Analyst
Grady Health System
07.2024 - Current
MedixFlex OpTime/Anesthesia Analyst
Medix
03.2024 - 08.2025
Epic ClinDoc & Stork Analyst
Bozeman Health Deaconess Hospital
01.2024 - 04.2025
Bachelor of Science - Health Information Management
Strayer University
12.2022 - Current
Sr.Epic OpTime/Anesthesia Analyst
Tech Mahindra
06.2022 - 01.2024
Epic Credentialed Trainer
CSI Healthcare IT
03.2022 - 07.2022
Epic Training Coordinator
CTG
09.2021 - 12.2021
Epic OpTime/Anesthesia Analyst
ATOS / Baylor, Scott & White Health
05.2021 - 08.2023
Credentialed Trainer
Nuance Communications
01.2021 - 04.2021
Credentialed Trainer
Tanner Health
07.2019 - 11.2019
Acting Principal Trainer
Tanner Health
04.2019 - 07.2019
Epic Training Consultant
Ettain Group / Wellstar Medical Group
10.2017 - 02.2018