Summary
Overview
Work History
Education
Skills
Timeline
Generic

Trequincy Drinker

Meridian,MS

Summary

Dedicated professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

8
8
years of professional experience

Work History

Insurance Risk Interviewer

Quest Diagnostics
10.2023 - Current
  • Assisting on contract basis to assist with outbound calls for health insurance applicants
  • Conducted 15+ phone and video interviews daily to assess candidates based in various states and locations.
  • Maintained accurate records of interview outcomes, ensuring timely follow-up and feedback to candidates.
  • Increased candidate engagement by conducting thorough and personable interviews.

Customer Service Representative

Florida Cancer Specialists & Research Institute
01.2023 - 06.2023
  • Handled 50+ patient inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Assisted patients in filling out check-in and payment paperwork.

Lead Technical Support Specialist (Fourloughed)

Amazon Web Services
01.2022 - 01.2023
  • Coordinated regular team meetings weekly to review metrics, share best practices, and discuss ongoing initiatives or challenges.
  • Enhanced team communication by implementing centralized knowledge base for sharing information on common issues.
  • Served as escalation point for complex technical issues, leveraging expertise to resolve challenges quickly and effectively.
  • Streamlined ticket resolution process for increased efficiency in resolving client concerns.

Loan Document Specialist

Cross River Bank
01.2021 - 12.2021
  • Collaborated with underwriters to resolve any discrepancies or issues in loan documents, facilitating smooth transactions.
  • Supported high-performance lending team by managing multiple tasks simultaneously, maintaining organization and focus under pressure.
  • Handle case load of 50+ loan approvals for Payment Protection Program by consistently meeting deadlines and maintaining accurate documentation.
  • Ensured timely completion of final loan packages by coordinating efforts between various departments throughout approval process.

Customer Service Representative

Devens Technical Communications
02.2016 - 12.2020
  • Worked on contract to contract basis with various clients in industries such as telecommunications, healthcare, hospitality and technical support
  • Handled escalated calls calmly, finding resolutions that satisfied both company and customer's needs.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Ensured timely follow-up on 20+ pending cases, reducing number of unresolved issues significantly over time.

Education

Bachelor of Science in Analytic -

Purdue University Global - West Lafayette
West Lafayette, IN
12.2024

Associate of Science in Computer Networking -

Meridian Community College
Meridian, MS
08.2016

Skills

  • Data Entry
  • Data Collection
  • Telephone Etiquette
  • Motivational Skills
  • Empathy Display

Timeline

Insurance Risk Interviewer

Quest Diagnostics
10.2023 - Current

Customer Service Representative

Florida Cancer Specialists & Research Institute
01.2023 - 06.2023

Lead Technical Support Specialist (Fourloughed)

Amazon Web Services
01.2022 - 01.2023

Loan Document Specialist

Cross River Bank
01.2021 - 12.2021

Customer Service Representative

Devens Technical Communications
02.2016 - 12.2020

Bachelor of Science in Analytic -

Purdue University Global - West Lafayette

Associate of Science in Computer Networking -

Meridian Community College

Similar Profiles

CREATE PROFILE
Trequincy Drinker