Veronica Perez
Henderson,NV
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Lead Insurance Risk Interviewer
Quest Diagnostics
Remote
09.2022 - Current
- Received inbound and placed outbound calls to complete life insurance applications for clients, gather medical, financial, occupational, and avocation histories during the interview
- I would respond to needs and requests of clients, staff and management in a professional and expedient manner
- I would also perform other duties as assigned to meet the business needs.
- Monitored customer feedback and identified areas of improvement.
- Worked with my team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Operations Manager
Conns Home Plus
Las Vegas, NV
01.2018 - 06.2022
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Weekly inventory counts along with wall to wall inventory every 6 months
- I make sure all merchandise is set to company standards per plan-o-gram
- I coached new associates including new members in management as well as traveling to Arizona for in person training and traveling to Florida for new store set-ups
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- I balanced registers including making nightly deposits
- I completed monthly safety audits, and weekly treasury audits and inventory audits.
- Supervised staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Store Manager
GameStop
Las Vegas, NV
07.2012 - 12.2017
- I provided great customer service for all guests
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- I set merchandise per company standards
- Assisted with hiring, training and mentoring new staff members.
- Encourage associates to grow within the company.
Education
High School Diploma -
Desert Pines High School
Las Vegas, NVSkills
- Inbound and Outbound Calls
- Telephone Etiquette
- Data Entry
- Bilingual in English and Spanish
- Complaint Resolution
- Microsoft Outlook
- Customer Service
- Operations Management
- Inventory Monitoring
- De-Escalation Techniques
- Professional Development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lead Insurance Risk Interviewer
Quest Diagnostics
09.2022 - Current
Operations Manager
Conns Home Plus
01.2018 - 06.2022
Store Manager
GameStop
07.2012 - 12.2017
High School Diploma -
Desert Pines High School