Tresa Hardy
Jacksonville
Summary
Results-driven professional with extensive experience in patient scheduling, medical billing, and administrative support. Strong organizational skills and meticulous attention to detail ensure seamless operations in healthcare facilities. Proficient in medical terminology and knowledgeable about healthcare regulations, ensuring compliance and accuracy of patient records. Committed to enhancing patient experiences through efficient office management and support.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Office Specialist
HCA Healthcare
10.2024 - Current
- Schedule appointments
- Check out patients
- Authorizations and Referrals
- Check in patients
- Update patient records using eClinicalWorks
- Answer phones and direct calls to appropriate people
- Assisted clinical staff when needed.
Patient Access Representative
Walmart Health
06.2023 - 09.2024
- Register, check in and check out patients.
- Update patient records
- Schedule appointments
- Billing & Insurance verification
- Customer Service
- Proficient in Epic, Athena, and Allscripts
Unit Clerk
Ascension Healthcare St. Vincent
06.2022
- Check patients in for surgery.
- Answer phones and direct calls to appropriate staff
- Ensure all patient record information is accurate and correct using Epic and Athena
- Ensure financial charge sheets are complete and filled out correctly and timely.
- Customer Service
Operator/Scheduler
Respiratory Critical Care and Sleep Medicine
05.2020 - 06.2022
- Answer and direct all calls to the appropriate staff and department.
- Schedule appointments for new and existing patients using Allscripts, Athena and EHR
- Generate orders and referrals for specialists
- Ensure the cleanliness and sanitizing of the office
- Update all patient insurance and demographic information
- Insurance verification and some billing
Mental Health Tech/ACP
Baptist Medical Center
08.2019 - 05.2020
- Take and chart the patient vital signs
- Document any changes in patient behavior, physical, and emotional well-being and inform nurses of these changes.
- Assist patients with their daily needs such as hygiene, medication education etc…
- Facilitate group activities & group sessions
- Act as emotional, physical, and behavioral support for patients.
- BLS and CPI certified
Food Service Team Lead/Barista
Baptist Medical Center
02.2015 - 07.2019
- Operate cash register to ring up customers for purchases.
- Train new food service associate
- Customer service
- Assisted with inventory control
- Assisted with keeping the restaurant cleaned and inspection ready.
- Created and prepared specialty food bar for café
- Current position is Coffee Cart Technician; As a technician I create gourmet coffee drinks for patrons of the coffee cart.
- Most important function of this position is Customer Service: ensuring the customer leaves the coffee cart satisfied, encouraged, and smiling.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Indianapolis, Indiana12-2027
Skills
- HIPAA compliance
- Preparing charts
- Documentation skills
- Chart updating
- Multi-line phone system
- Electronic charting
- Supply restocking
- Patient scheduling
- Clerical support
- Customer service
- Strong organization
- Healthcare software
Certification
BLS Certification
Timeline
Medical Office Specialist
HCA Healthcare
10.2024 - Current
Patient Access Representative
Walmart Health
06.2023 - 09.2024
Unit Clerk
Ascension Healthcare St. Vincent
06.2022
Operator/Scheduler
Respiratory Critical Care and Sleep Medicine
05.2020 - 06.2022
Mental Health Tech/ACP
Baptist Medical Center
08.2019 - 05.2020
Food Service Team Lead/Barista
Baptist Medical Center
02.2015 - 07.2019
Bachelor of Arts - Psychology
Southern New Hampshire University
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