Tressa Villarreal
Nampa,ID
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sole Proprietor/Sales
Self-employees
Nampa, ID
01.2018 - Current
- Designed detailed business plans to outline finances, goals and operations of company.
- Researched industry trends and competition to stay ahead of market changes.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Provided customer service support via telephone, email, and in-person meetings.
- Analyzed financial statements to identify areas of improvement or potential growth opportunities.
- Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
- Reviewed sales reports and adjusted sales activities or expenses to better meet budgets.
- Generated reports summarizing sales activities, profits and losses, cash flow.
- Set pricing structures according to market analytics and emerging trends.
Customer Service Representative
T-Mobile
Meridian, ID
11.2012 - 05.2014
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Consulted with customers to resolve service and billing issues.
- Developed strong relationships with customers by providing personalized assistance and support.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Front Desk Agent
Candlewood Suites Hotel
Meridian, ID
06.2010 - 07.2012
- Kept records of room availability and guest accounts, manually or using computers.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Provided information about hotel amenities, services, and local attractions.
- Posted charges, updated accounts and issued bills to departing guests.
- Addressed customer needs in a timely manner.
- Issued room keys and escort instructions to bellhops.
- Verified accuracy of room rates and other charges during check-in process.
- Inputted guest information into computer system accurately and securely.
- Provided excellent customer service while upholding company policies.
- Managed cash drawer responsibly throughout shift.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Processed payments accurately and efficiently.
Education
Esthetician - Skincare, Make-up
Headmasters School of Hair Design
Boise, ID01-2008
High School Diploma -
Wilder High School
Wilder, ID05-1994
Skills
- Product Sales
- Customer Needs Assessment
- Inventory Control
- Order Processing
- Sales Development
- Problem-Solving Skills
- Sales Expertise
- Outgoing Personality
- Customer Service
- Sales Strategies
- Flexible Schedule
- Exceptional Customer Service
- Reliable and Punctual
- Professional Demeanor
- Service-Oriented
- Problem-Solving
- Positive and Professional
Certification
Esthetician License 01/2008
References
References available upon request.
Timeline
Sole Proprietor/Sales
Self-employees
01.2018 - Current
Customer Service Representative
T-Mobile
11.2012 - 05.2014
Front Desk Agent
Candlewood Suites Hotel
06.2010 - 07.2012
Esthetician - Skincare, Make-up
Headmasters School of Hair Design
High School Diploma -
Wilder High School
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