Tressa J. Werness
Eden Prairie,MN
Summary
Experienced Reservation Agent with a background in travel and hospitality industries. Strengths include strong communication skills, problem-solving capabilities, and a customer-focused approach. Made significant impact in enhancing customer satisfaction through effective reservation management. Skilled in using various reservation systems, showcasing adaptability and technological acumen.
Overview
36
36
years of professional experience
Work History
Group and Reservation Agent
Skoog&Co
Burnsville, MN
11.2007 - 05.2023
- Demonstrated ability to work independently as well as collaboratively within a team environment.
- Processed customer payments for reservations over the phone.
- Scheduled reservation requests and maintained accurate records of bookings.
- Answered inbound calls, emails and responded to customer inquiries regarding reservations.
- Sent group air quotes to clients in a timely manner, booking them if accepted.
- Resolving issues for the clients and passengers as they arose in the best way possible for the company and client/passenger.
Travel Agent
Different Travel Agencies
Minnetonka, MN
12.1986 - 09.2007
- 36 years total experience working on different airline systems such as Worldspan, Amadeus, Sabre, and Apollo.
- Made reservations for air, hotel, and car rentals.
- Experience with Excel, Word, PowerPoint, and Google Documents.
- Developed relationships with suppliers including airlines, hotels, and tour operators to secure discounted rates for customers.
Education
Graduate - Travel Management
McConnell Travel School
Minneapolis, MN12-1986
Skills
- Upselling proficiency
- Travel sales
- Phone Etiquette
- Transportation information
- Travel reservations
- Call Control
- Booking group travel
Affiliations
- Traveled to more than 60 countries on all seven continents.
- Chosen from 50 American students to study in Australia, 1983.
- Graduated
Accomplishments
- Traveled to more than 60 countries on all seven continents.
- Chosen from 50 American students to study in Australia, 1983.
- Graduated from McConnell Travel School at the top of the class, 1986.
Timeline
Group and Reservation Agent
Skoog&Co
11.2007 - 05.2023
Travel Agent
Different Travel Agencies
12.1986 - 09.2007
Graduate - Travel Management
McConnell Travel School
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