Tressa Smith
Payson
Summary
Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements and business correspondence.
Overview
7
7
years of professional experience
Work History
Accounts Recievable Clerk
Saela Pest Control
01.2021 - Current
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Educated customers about billing, payment processing and support policies and procedures.
- Manage all communications with external collections agency
- Managed reports tracking past due customers and contact points for customers
- Reconciled past due accounts achieving 95% reduction in outstanding invoices
- Monitored outstanding invoices and performed collections duties
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
Customer Care Representative
Saela Pest Control
06.2020 - 01.2021
- Helped over 50 customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Logged call information and solutions provided into internal database.
Crew Member
Village Baker
01.2019 - 09.2019
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Operated cash register to ring up final bill and process various forms of payment.
Cashier
Terra Mia
07.2018 - 02.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Greeted customers at counter to fulfill requests and answer questions.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Explained menu items and suggested appropriate options for food allergy concerns.
Brand Associate
Old Navy
10.2017 - 04.2018
- Processed cashier transactions quickly and accurately, driving brand loyalty programs.
- Conducted consumer surveys and gathered data on purchasing habits for use in branding efforts.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Evaluated customers' potential needs to make appropriate recommendations.
Education
Associate of Applied Science - Accounting
Utah Valley University
Orem, UT05-2027
High School Diploma -
American International School of Utah
Murray, Utah06.2019
Skills
Focused
- Organized
- Detail Oriented
- Prioritize efficiency
- Call Center Customer Service
- Google Drive Proficiency
- Process Optimization
- Billing Practices
- Records Management
- Credit and Collections
- Invoice Creation
Timeline
Accounts Recievable Clerk
Saela Pest Control
01.2021 - Current
Customer Care Representative
Saela Pest Control
06.2020 - 01.2021
Crew Member
Village Baker
01.2019 - 09.2019
Cashier
Terra Mia
07.2018 - 02.2019
Brand Associate
Old Navy
10.2017 - 04.2018
Associate of Applied Science - Accounting
Utah Valley University
High School Diploma -
American International School of Utah