Trestyn Villalobos
Thornton
Summary
Dynamic Front Desk Associate at AMF Bowling with exceptional guest relations and conflict management skills. Proven ability to enhance customer experiences through effective communication and efficient check-in processes. Adept at cash handling and fostering positive team dynamics, ensuring seamless operations and high customer satisfaction.
Overview
2
2
years of professional experience
Work History
Front Desk Associate
AMF Bowling
03.2025 - Current
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Team Leader
Jack in the Box
08.2023 - 10.2024
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Collected, arranged, and input information into dasebase system.
- Worked with customer service to handle escalated customer issues.
- Worked with customer service representatives to handle escalated customer issues.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
Education
Associate of Applied Science - Veterinary Science
Bel-Rea Institute of Animal Technology
Aurora, CO04-2027
High School Diploma -
Thornton High School
Thornton, CO05-2024
Skills
- Time management
- Guest relations
- Conflict management
- Listening skills
- Animal care
- Training and onboarding
- Cash handling and management
- Written and verbal communication
- POS systems
- Inventory restocking
- Basic maintenance
- Pet handling
Timeline
Front Desk Associate
AMF Bowling
03.2025 - Current
Team Leader
Jack in the Box
08.2023 - 10.2024
Associate of Applied Science - Veterinary Science
Bel-Rea Institute of Animal Technology
High School Diploma -
Thornton High School
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