Treva Bailey
Customer Service Respresentive
Troy,OH
Summary
Entertaining Dealer with excellent interpersonal and money management skills. Proficiency of Honda and Honda. Compliant with all game and company policies. Outstanding math, communication and organization talents.
Listening to better assist the customer when calling in. Team-minded Customer Service Administrator offering 15 years of experience working closely with other company departments to improve processes. Seeking customer service-oriented role with established many company.
Overview
3
3
years of professional experience
Work History
Dealer Analyst
Honda Center
Troy, OH
05.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Customer Service Representative
Luxoticca
Mason, OH
07.2021 - 07.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Customer Service Representative
Liberty National Life Insurance Company
Cincinnati, OH
08.2020 - 07.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
Associate of Science - Health Administration
Brown Mackie College
Cincinnati, OH10.2009
GED -
Hardaway High School
Columbus, GA12.1987
Skills
- Payout Abilities
- Effective Conflict Resolution Skills
- Guest Service
- Remote Office Availability
- Conflict Mediation
References
References available upon request.
Timeline
Dealer Analyst
Honda Center
05.2023 - Current
Customer Service Representative
Luxoticca
07.2021 - 07.2023
Customer Service Representative
Liberty National Life Insurance Company
08.2020 - 07.2021
Associate of Science - Health Administration
Brown Mackie College
GED -
Hardaway High School
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