To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Care Source
06.2024 - Current
Delivered exceptional customer service by resolving inquiries and complaints efficiently.
Managed policy changes and updates, ensuring accuracy and compliance with company standards.
Assisted clients with claims processing, guiding them through each step of the procedure.
Developed strong relationships with clients, enhancing customer retention through effective communication.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Dealer Analyst
Honda Center
05.2023 - 01.2024
Enhanced customer satisfaction by providing personalized assistance and tailored recommendations.
Managed inventory effectively, ensuring the availability of products for customers and minimizing stock discrepancies.
Strengthened relationships with vendors to ensure timely deliveries and maintain a diverse product selection.
Custo
Essilor Luxottica
07.2021 - 03.2023
Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.
Worked effectively in fast-paced environments.
Customer Service Representative
Liberty Mutual Insurance
08.2020 - 07.2021
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Streamlined call center processes for improved efficiency and reduced wait times.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.