Summary
Overview
Work History
Education
Skills
Timeline
References
Generic

Treva Bailey

Troy,OH

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Care Source
06.2024 - Current
  • Delivered exceptional customer service by resolving inquiries and complaints efficiently.
  • Managed policy changes and updates, ensuring accuracy and compliance with company standards.
  • Assisted clients with claims processing, guiding them through each step of the procedure.
  • Developed strong relationships with clients, enhancing customer retention through effective communication.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

Dealer Analyst

Honda Center
05.2023 - 01.2024
  • Enhanced customer satisfaction by providing personalized assistance and tailored recommendations.
  • Managed inventory effectively, ensuring the availability of products for customers and minimizing stock discrepancies.
  • Strengthened relationships with vendors to ensure timely deliveries and maintain a diverse product selection.

Custo

Essilor Luxottica
07.2021 - 03.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.

Customer Service Representative

Liberty Mutual Insurance
08.2020 - 07.2021
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

No Degree - Health Care Administration

Brown Mackie College
Cincinnati, OH
06.2008

High School Diploma -

Hardaway High
Columbus, Ga
06.1987

Skills

  • Knowledge of Handling Payouts
  • Problem Solving
  • Time Management
  • Attention to Detail
  • Customer Service

Timeline

Customer Service Representative

Care Source
06.2024 - Current

Dealer Analyst

Honda Center
05.2023 - 01.2024

Custo

Essilor Luxottica
07.2021 - 03.2023

Customer Service Representative

Liberty Mutual Insurance
08.2020 - 07.2021

No Degree - Health Care Administration

Brown Mackie College

High School Diploma -

Hardaway High

References

References available upon request.