TREVAUGHN JACKSON
Elk Grove,CA
Summary
Dynamic customer service professional with a proven track record at Crunch Fitness, excelling in relationship building and financial transactions. Adept at enhancing customer satisfaction through active listening and tailored solutions, consistently fostering a welcoming environment. Recognized for efficiently resolving inquiries and maintaining high standards of service in fast-paced settings.
Overview
3
3
years of professional experience
Work History
Member Service Representative
Crunch Fitness
Elk Grove
06.2024 - Current
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Courtesy Clerk
Raley's Supermarket
Elk Grove, CA
08.2023 - 08.2024
- Efficiently bagged customer items using techniques to protect fragile merchandise
- Maintained store cleanliness, enhancing inviting shopping atmosphere for customers.
- Ensured clear and welcoming entranceways to uphold positive store image.
- Addressed customer inquiries regarding price checks and retrieved merchandise from upper shelves or stockroom.
- Promoted safe shopping environment by monitoring hazards such as spills or cluttered aisles, resolving issues promptly.
Senior Sandwich Artist
SUBWAY&Restaurants
Elk Grove
06.2022 - 02.2023
- Developed strong rapport with regular customers through engaging conversations while providing personalized service based on their preferences.
- Enhanced customer satisfaction by efficiently preparing high-quality sandwiches and consistently maintaining a clean work environment.
- Contributed to a positive team atmosphere by collaborating with colleagues.
Education
High School Diploma -
Las Flores High School
SacramentoSkills
- Customer service
- Financial transactions
- Call center experience
- Relationship building
- Customer support
- Account
Accomplishments
- Supervised team of 4 staff members for a month and gaining a role of team lead
- Resolved product issue through consumer testing and making future consumers more effective on are product and location
- Collaborated with team of 2 in the development of bringing in 72% more attention and value into our gym within a week.
Timeline
Member Service Representative
Crunch Fitness
06.2024 - Current
Courtesy Clerk
Raley's Supermarket
08.2023 - 08.2024
Senior Sandwich Artist
SUBWAY&Restaurants
06.2022 - 02.2023
High School Diploma -
Las Flores High School
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