TreVaughn Lucas
Miramar,FL
Summary
I'm a results-oriented sales team leader who engages with customers to help establish rapport. I have a proven track record of building customer relationships and successfully closing sales and solving customer problems. I'm committed to delivering exceptional customer service and exceeding goals/metrics that are provided to me. I have a very extensive background and experience in customer service. I'm a highly organized professional that pays attention to details and key things that makes everyone around them better in a positive way.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Team Leader
American Express
04.2025 - Current
- Streamlined sales processes, increasing efficiency in lead generation and follow-up procedures.
- Analyzed market trends to identify new business opportunities and optimize sales strategies.
- Fostered strong relationships with key clients, improving customer retention and satisfaction rates.
- Implemented new sales techniques and tools that led to increased efficiency and effectiveness in acquiring new customers.
Collections Specialist/ Collections Advisor T4
American Express
04.2022 - 04.2025
- Negotiated payment arrangements with customers, fostering positive relationships while facilitating debt recovery.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Managed collections processes for high-value accounts, ensuring timely resolution of outstanding debts.
- Analyzed customer payment behaviors to identify trends and develop effective collection strategies.
- Utilized CRM systems to track account statuses and maintain accurate records of communications.
Collections and Patient Financial Services
Memorial Healthcare System
06.2019 - 01.2022
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Inventory/ Merchandising/ Shipping Specialist (Product Flow)
Best Buy Corporate
10.2021 - 12.2021
- Implemented process improvements that enhanced order accuracy and reduced shipping errors.
- Coordinated shipping schedules to optimize delivery efficiency and meet customer expectations.
- Trained new team members on shipping protocols and best practices to maintain operational consistency.
- Managed inventory levels, ensuring timely replenishment of stock for seamless operations.
Logistics Flow Team Member
Target Corporation
07.2018 - 01.2021
- Implemented strategies for reducing order discrepancies, contributing to improved accuracy in shipments.
- Monitored inventory levels using Target's proprietary systems, ensuring alignment with demand forecasts.
- Enhanced warehouse efficiency by executing organized inventory management systems and conducting regular audits.
- Reduced order processing times with thorough data analysis, improving overall customer satisfaction rates.
Education
Bachelor of Arts - Information Technology
University of Phoenix
01-2027
A.A. - undefined
Broward College University
Pembroke Pines, FL01.2021
High School Diploma - undefined
Miramar High School
Miramar, FL01.2017
Skills
- Microsoft 360(word,powerpoint,etc)
- Social Media (Facebook, Instagram, and Twitter)
- Business Specialist
- Triumph
- CAS
- Itinerary planning
- High Level Customer Service
- Cold/Warm calling
- Epic Hyperspace PRD
- OneForce
- Outreach
- Call center operations
- Lead generation
- Account management
- Pipeline management
- Strong analytics skills
- Relationship building
- Account servicing
- Multitasking Abilities
Certification
- Certified in Adobe Photoshop
- Business Specialist
Timeline
Sales Team Leader
American Express
04.2025 - Current
Collections Specialist/ Collections Advisor T4
American Express
04.2022 - 04.2025
Inventory/ Merchandising/ Shipping Specialist (Product Flow)
Best Buy Corporate
10.2021 - 12.2021
Collections and Patient Financial Services
Memorial Healthcare System
06.2019 - 01.2022
Logistics Flow Team Member
Target Corporation
07.2018 - 01.2021
A.A. - undefined
Broward College University
High School Diploma - undefined
Miramar High School
Bachelor of Arts - Information Technology
University of Phoenix