TreVaughn Thornton

• Assisted clients in navigating banking products and services to enhance overall customer experience.
• Processed account openings, closures, and maintenance with attention to detail and compliance standards.
• Educated customers on digital banking tools to promote efficient account management and transactions.
• Collaborated with team members to identify client needs and recommend appropriate financial solutions.
• Delivered professional customer service in a regulated, detail-oriented environment.
• Maintained accuracy, confidentiality, and compliance with procedures.
• Maintained accurate records of customer interactions for improved service delivery and follow-up.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Diagnosed, repaired, and tested electrical and mechanical components in computers and appliances, following systematic troubleshooting procedures.
• Identified root causes of equipment failures and restored systems to manufacturer specifications.
• Used diagnostic tools and software to verify system performance and safe operation.
• Communicated technical findings clearly to customers and documented repair processes accurately.
• Maintained high quality and safety standards while working on energized and sensitive equipment.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours across evenings, weekends and holiday shifts.

Key Transferable Skills to HVAC: diagnostics, electrical testing, mechanical repair, customer communication, documentation

• Led sales team to achieve monthly revenue targets through strategic planning and execution.
• Trained and mentored new staff on sales techniques and product knowledge.
• Analyzed sales data to identify trends, enhancing inventory management and customer satisfaction.
• Developed promotional strategies that increased store traffic and boosted conversion rates.

• Developed advanced technical knowledge of Apple systems and hardware.
• Performed diagnostics and solution-based troubleshooting.
• Trained peers on technical products and customer service best practices.

• Led team to achieve operational excellence through process improvements and workflow optimization.
• Mentored junior staff, enhancing skills and promoting a culture of continuous learning.
• Implemented strategic initiatives that improved productivity and reduced operational costs.
• Facilitated cross-departmental collaboration to drive project completion and enhance communication.