Trevaughna Campbell
Houston,TX
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
6
6
years of professional experience
Work History
School Registrar
Spring Independent School District
Houston, Texas
2022.04 - Current
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Collected, evaluated and stored documents securely in permanent records.
- Managed classroom capacity limits while maintaining a balanced schedule.
- Prepared documents such as diplomas, certificates of completion and attendance verification letters.
- Processed enrollments, withdrawals, transfers and grade changes.
- Audited student records for accuracy prior to submission of official transcripts.
Store Manager Trainee
Hertz Corp
Houston, TX
2020.12 - 2021.07
- Greeted customers, answered their questions and provided information about car rental services.
- Upsold additional services such as insurance coverage or fuel plans.
- Monitored fleet inventory to ensure sufficient supply of cars available for rent.
- Explained the terms of rental agreements to customers.
- Utilized computer software systems for tracking transactions and updating customer profiles.
- Resolved customer complaints in a timely manner.
- Adhered to company policies regarding cash handling procedures.
- Responded promptly to customer inquiries via phone or email.
- Maintained records of vehicle availability, condition, maintenance and repair history.
- Trained new employees on operational procedures related to car rentals.
Hotel Reservations Agent
Beau Rivage Resort & Casino
Biloxi, Mississippi
2018.12 - 2020.01
- Canceled or modified existing reservations as requested by customers while ensuring accuracy of changes in reservation system database.
- Utilized computer software programs such as Microsoft Office Suite for efficient record keeping.
- Updated customer profiles within the reservation system based on latest contact information received from guests.
- Assisted guests with any problems or complaints they may have had during their stay at the hotel.
- Provided detailed information about nearby attractions, restaurants and entertainment venues upon request.
- Answered incoming calls to book hotel rooms, made reservations and provided information regarding amenities, rates and availability.
- Coordinated with housekeeping staff to ensure that all guests' special requests were met in a timely manner.
Education
High School Diploma -
Ocean Springs High School
Ocean Springs, MS2015-05
Skills
- Record management
- Scheduling coordination
- Software knowledge
- Leadership qualities
- Research skills
- Adaptability
- Attention to detail
- Active listening
- Organizational skills
- Time management abilities
- Multitasking capacity
- Excellent communication
- Analytical skills
- Professionalism
- Data analysis
- Continuous improvement
- Problem-solving
- Relationship building
- Leadership development
- Budget control
Timeline
School Registrar
Spring Independent School District
2022.04 - Current
Store Manager Trainee
Hertz Corp
2020.12 - 2021.07
Hotel Reservations Agent
Beau Rivage Resort & Casino
2018.12 - 2020.01
High School Diploma -
Ocean Springs High School