Trever Brocious
Flight Attendant
Salt Lake City,UT
Summary
Experienced leader with 8+ years in aviation, team leadership, customer experience, and safety/compliance. Former business owner with multi-location operations and staff management expertise. Proven ability to lead under pressure, resolve issues quickly, and deliver high-end results.
Overview
10
10
years of professional experience
Work History
Flight Attendant
Delta Air Lines
04.2018 - Current
- Delivered exceptional customer service to thousands of passengers while maintaining strict safety, security, and regulatory compliance
- Served as Flight Leader, overseeing inflight crew operations and acting as the primary point of contact between crew and flight deck
- Led, coached, and supported crew members to ensure smooth operations and consistent service standards
- Managed high-pressure, time-sensitive situations including medical events, safety concerns, and customer escalations
- Resolved customer issues professionally while balancing safety, policy, and service recovery
Customer Service/Sales (Owner)
Infinite Bleu Boutique
08.2015 - 04.2018
- Recruited, hired, trained, and managed 12+ employees, including scheduling, performance management, and coaching
- Oversaw daily operations, inventory management, visual merchandising, and vendor relationships
- Delivered personalized customer service and built strong client relationships to drive repeat business
Education
Associate of Science - Business Management
Utah Valley University
Orem, Utah12.2014
Skills
-Customer service
-Public speaking
-Leadership qualities
-Verbal and written communication
-Reliability and punctuality
-Adaptability and flexibility
QUALIFICATIONS
- Provide exceptional customer service while solving difficult problems and exceeding expectations.
- Recognized for ability to form personable relations with co-workers & customers
- Developed skills to de-escalate unhappy, stressed, angry customers and create a positive experience.
Timeline
Flight Attendant
Delta Air Lines
04.2018 - Current
Customer Service/Sales (Owner)
Infinite Bleu Boutique
08.2015 - 04.2018
Associate of Science - Business Management
Utah Valley University