Trever Shields
Oklahoma City
Summary
Experienced business professional with strong focus on team collaboration, leadership and achieving results. Skilled in operations management, strategic planning, and resource optimization. Known for flexibility in adapting to changing needs and providing reliable leadership. Prepared to make significant impact in driving business success and fostering team growth.
Overview
7
7
years of professional experience
Work History
Owner/Operator
Qdoba
Oklahoma City, OK
06.2020 - Current
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Developed training programs for staff, enhancing team performance and service standards.
- Implemented inventory management systems to optimize supply chain processes and reduce waste.
- Analyzed financial reports to drive cost control measures and improve profitability.
- Oversaw financial operations of the store, including bill payments and payroll management, to maintain budgetary compliance.
- Oversaw core hiring processes to ensure alignment with organizational goals.
- Oversaw a team of managers and a general manager to enhance leadership effectiveness and team performance.
- Managed day-to-day business operations.
- Fostered community relationships through local events, strengthening brand presence in the market.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Kept all building areas and equipment functional and well-organized to promote business performance.
Jeweler
Kelley Jewelers
Weatherford, OK
06.2019 - 05.2020
- Operated advanced jewelry-making tools and machinery, enhancing production efficiency and precision.
- Conducted detailed quality inspections on finished products to maintain high standards of craftsmanship.
- Resolved customer inquiries and concerns, ensuring exceptional service and satisfaction levels were met.
- Educated customers about proper care for their jewelry items, resulting in increased product longevity and satisfaction.
- Conducted regular maintenance on tools and equipment, prolonging their lifespan and minimizing downtime due to malfunctions.
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
- Contributed to a positive work atmosphere by maintaining open communication channels between management, colleagues, suppliers, and customers alike.
- Regularly collaborated with other professionals like gemstone experts or watchmakers for complex projects, ensuring a seamless and well-rounded final product.
- Maintained equipment in good working order, completing adjustments and repairs to promote longevity.
- Participated in ongoing professional development opportunities to stay current on industry trends.
Education
No Degree - Business Management
Southwestern Oklahoma State University
Weatherford, Oklahoma, OKHigh School Diploma -
Weatherford High School
Weatherford, OK05-2016
Skills
- Operations management
- Documentation and reporting
- Hiring
- Staff training and development
- Staffing
- Payroll processing
- Relationship management
- Human resources
- Financial analysis
- Operational reporting
- Recruiting and hiring
- Sales strategy development
- Cost management
- Accounting principles
- Preventative maintenance
- Decision-making
- Dependable and reliable
- Customer service
- Schedule management
- Personnel management
Timeline
Owner/Operator
Qdoba
06.2020 - Current
Jeweler
Kelley Jewelers
06.2019 - 05.2020
No Degree - Business Management
Southwestern Oklahoma State University
High School Diploma -
Weatherford High School