Summary
Overview
Work History
Education
Skills
Timeline
SalesManager
Trevin Cooper

Trevin Cooper

Emerald Isle,NC

Summary

Dynamic and results-driven professional with extensive experience in the hospitality industry, notably at 1957 Speak Easy Bar. Excelled in staff management and cocktail development, significantly enhancing customer satisfaction and sales. Demonstrates an engaging personality and exceptional customer service skills, adept at creating loyal clientele and fostering a positive dining experience. Proven track record of improving service efficiency and team training.

Overview

9
9
years of professional experience

Work History

Lead Busser

Olive Garden Restaurant
12.2015 - 04.2017
  • Ensured timely replenishment of condiments at each table, keeping all necessary items readily available for diners throughout their mealtime experience.
  • Supported the waitstaff in taking orders from customers as needed, demonstrating flexibility in job responsibilities.
  • Upheld cleanliness standards consistently through regular wipe-downs of tabletops, chairs, booths while also monitoring general tidiness around the floor area.
  • Trained new bussers on restaurant procedures, standards, and safety protocols, fostering a strong team dynamic.
  • Streamlined communication between kitchen staff and servers, minimizing errors and enhancing overall service efficiency.
  • Reset and cleaned tables quickly to prepare for new customers.
  • Monitored dining room inventory and replenished as necessary.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Handled high-pressure situations gracefully by remaining calm under pressure while addressing customers'' concerns swiftly to maintain the flow of service within the establishment.
  • Passionate about learning and committed to continual improvement.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.

Lead Server

The Trading Post
08.2017 - Current
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Enhanced customer experience by providing attentive and personalized service during their dining visit.
  • Improved overall table turnover rate by efficiently completing tasks such as clearing dishes and resetting tables between parties.
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Ensured compliance with food safety regulations by regularly reviewing proper food handling procedures with the serving team.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.

Real Estate Agent

Exp Realty
03.2020
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Advertised client properties through websites, social media, and real estate guides.
  • Maintained connections with clients to encourage repeat business and referrals.

Bartender

Flipperz
05.2023 - 08.2023
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Bartender

Caribsea
03.2023 - 08.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Locksmith

24/7 Locksmith
08.2023 - 03.2024
  • Collaborated with fellow locksmiths to complete complex projects efficiently and effectively.
  • Used key cutting machines to duplicate or cut new keys.
  • Provided exceptional customer service by addressing inquiries promptly, thoroughly explaining procedures, and offering helpful advice on preventative measures.
  • Managed inventory of tools, supplies, and replacement parts to ensure readiness for any job requirement or customer need.

Lead Bartender

1957 Speak Easy Bar
08.2023 - Current
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Trained a few new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Increased sales with innovative cocktail creations and upselling techniques, leading to improved overall revenue.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

Associates In Science - Business

Carteret Community College
Morehead City, NC
12.2019

Skills

  • Customer Service
  • Suggestive Selling
  • Staff Management
  • Inventory
  • Beer Knowledge
  • Wine and liquor knowledge
  • Food Running
  • Cocktail development
  • Team training and development
  • Engaging personality
  • Changing beer kegs
  • Liquor restocking
  • Bar restocking
  • Anticipating guest needs
  • Identification verification
  • Maintaining a clean bar
  • Bar service preparation
  • Recipe and menu memorization
  • Point of sale systems
  • Sales expertise
  • Highly reliable

Timeline

Locksmith

24/7 Locksmith
08.2023 - 03.2024

Lead Bartender

1957 Speak Easy Bar
08.2023 - Current

Bartender

Flipperz
05.2023 - 08.2023

Bartender

Caribsea
03.2023 - 08.2023

Real Estate Agent

Exp Realty
03.2020

Lead Server

The Trading Post
08.2017 - Current

Lead Busser

Olive Garden Restaurant
12.2015 - 04.2017

Associates In Science - Business

Carteret Community College

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