Trevin Smith
Houston,TX
Summary
Results-driven Front Desk Manager specializing in patient access coordination and administrative efficiency. Successfully improved appointment scheduling accuracy and insurance verification processes, contributing to heightened patient satisfaction and operational efficiency. Strong communicator adept at resolving issues with patients and providers while upholding confidentiality and compliance.
Overview
7
7
years of professional experience
Work History
Senior Patient Access Representative
Addison Group- Houston Methodist Cypress
Cypress, Texas
07.2026 - Current
- Coordinated patient appointments, referrals, and follow-up visits, ensuring accurate scheduling records to enhance patient experience.
- Verified insurance eligibility, coverage benefits, and deductibles prior to scheduled services.
- Obtained prior authorizations and confirmed medical necessity with insurance carriers to prevent delays.
- Communicated with patients, providers, and insurance representatives to resolve scheduling and authorization issues, improving overall patient access and satisfaction.
- Processed incoming and outgoing referrals, verifying completeness of orders, clinical documentation, and insurance information to facilitate timely patient care.
- Entered and updated patient demographics, insurance details, and appointment notes in electronic health record systems.
- Explained appointment instructions and referral requirements to patients regarding authorization status and insurance information.
- Maintained patient confidentiality while adhering to HIPAA policies and payer requirements.
Front Desk Manager
Memorial Hermann Greater Heights Surgery Center
Houston, TX
03.2023 - 02.2026
- Provided assistance and support to incoming visitors and customers, enhancing their experience with professional and courteous service.
- Answered and directed incoming calls promptly, ensuring clear communication and efficient handling of inquiries.
- Managed front office operations, including scheduling appointments and organizing mail, to maintain smooth daily operations.
Surgery Scheduler Coordinator
Memorial Hermann Greater Heights Surgery Center
Houston, TX
02.2022 - 03.2023
- Schedules surgeries in earliest open time for that location and type of surgery while following the surgery scheduling rules and guidelines
- Verified insurance coverage and communicated with medical facilities to resolve discrepancies, ensuring accurate surgery scheduling.
- Update insurance, anesthesia, and hospitals promptly when needed for scheduling and schedule changes
- Determines a patient's eligibility for surgical insurance benefits prior to surgery for all general surgery patients
- Followed up on missing or inaccurate information, coordinating with clinical staff, providers, and physicians to support efficient surgery scheduling.
- Maintained daily surgical tracker and logged denied claims to ensure timely resolution and proper documentation.
Scope Washer
Memorial Hermann Greater Heights Surgery Center
Houston, TX
06.2019 - 02.2022
- Cleaning, disinfecting, and maintaining flexible endoscopes used in medical procedures
- Adhered to strict infection control protocols, enhancing patient safety during medical procedures.
- Performing leak testing, manual and mechanical cleaning using specific detergents
- Documented activities, maintained equipment, stocked supplies, and ensured compliance with healthcare regulations to support operational integrity.
Education
Bachelor of Science - Nursing
Prairie View A&M University
09-2026
Diploma -
Waller High School
05-2010
Skills
- Customer support
- Office organization
- Computer Literacy
- Multitasking
- Team collaboration
- Communication Skills
Personal Information
- Title: Front Desk Manager
- Date of Birth: 1991-07-17
Timeline
Senior Patient Access Representative
Addison Group- Houston Methodist Cypress
07.2026 - Current
Front Desk Manager
Memorial Hermann Greater Heights Surgery Center
03.2023 - 02.2026
Surgery Scheduler Coordinator
Memorial Hermann Greater Heights Surgery Center
02.2022 - 03.2023
Scope Washer
Memorial Hermann Greater Heights Surgery Center
06.2019 - 02.2022
Bachelor of Science - Nursing
Prairie View A&M University
Diploma -
Waller High School