Riley Balenger
Ocala
Summary
Compassionate Patient Care Coordinator with experience in optimizing clinic workflows and managing patient scheduling. Known for effective communication and problem-solving skills, dedicated to enhancing patient experiences and ensuring seamless healthcare delivery.
Overview
2
2
years of professional experience
2021
2021
years of post-secondary education
Work History
Patient Care Technician
Assisted Living At Home
Ocala
05.2025 - 12.2025
- Assisted residents with daily activities and personal care needs.
- Monitored vital signs and reported changes to nursing staff.
- Maintained a clean and safe environment for residents.
- Recorded patient care tasks in electronic health records.
- Addressed call lights promptly and managed requests from patients, families, staff members effectively.
- Monitored shifts in patient conditions and communicated abnormalities to RN on duty
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Restocked unit frequently with necessary medical supplies.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Planned and served meals and snacks to patients according to prescribed diets.
- Supplied, collected and emptied patient bedpans on frequent basis.
Patient Care Coordinator
Everise
Brooksville
01.2024 - 02.2025
- Coordinated patient appointments and managed scheduling to optimize clinic workflow.
- Assisted patients with insurance inquiries and verified coverage details effectively.
- Communicated with healthcare providers to ensure accurate patient information exchange.
- Maintained patient records in electronic health systems to ensure data integrity.
- Educated patients on treatment plans and follow-up care instructions clearly.
- Collaborated with medical staff to streamline patient intake processes efficiently.
- Handled incoming calls and addressed patient concerns with professionalism and empathy.
- Maintained accurate records of all patient care activities using electronic health record systems.
Education
Spoto Highschool
Riverview, FLSkills
- Vital signs monitoring
- Electronic health records
- Patient scheduling
- Treatment plan education
- Patient advocacy
- HIPAA compliance
- Interpersonal communication
- Conflict resolution
- Attention to detail
- Data entry accuracy
- Emergency response
- Customer service
- Problem solving
Timeline
Patient Care Technician
Assisted Living At Home
05.2025 - 12.2025
Patient Care Coordinator
Everise
01.2024 - 02.2025
Spoto Highschool