Trevon Heard
Florissant,MO
Summary
"With over 5 years of experience in customer service, I've consistently focused on delivering positive outcomes and building strong customer relationships. My 2+ years in serving have further sharpened my ability to thrive in fast-paced environments, manage multiple priorities, and anticipate guest needs. As a culinary student with foundational cooking experience, I'm now eager to blend my service expertise with my growing passion for the culinary arts."
Overview
7
7
years of professional experience
Work History
Store Associate
Hudson News Avolta
Saint Ann, MO
05.2024 - 03.2025
- Maintained cleanliness and organization of store environment.
- Processed sales transactions accurately and efficiently at cash register.
- Executed daily opening and closing procedures to ensure smooth operations.
- Organized store displays for optimal product visibility.
- Engaged with customers, delivering professional support for sales and service needs.
- Handled cash register operations and managed customer payments effectively.
Pharmaceutical Packaging Technician
Legacy Pharmaceutical Packaging
Earth City, MO
01.2022 - 05.2024
- Monitored production processes, adjusting settings to optimize equipment performance.
- Set up production lines for new products following established protocols.
- Trained new personnel on proper operation of packaging equipment and procedures.
- Conducted inspections of packaging and products to ensure quality control.
- Assembled cartons, crates, and containers in preparation for shipping.
Entrepreneur
TrayWay LLC.
Florissant, MO
03.2020 - 05.2023
- Secured repeat business by nurturing relationships with key clients.
- Prepared meals following recipes and adjusted ingredients and cooking times as needed.
- Maintained cleanliness of work environment through regular sweeping, mopping, and sanitizing surfaces.
- Executed thorough cleaning of kitchen equipment, utensils, and dishes.
- Evaluated all dishes for flavor, texture, and presentation before serving to customers.
- Operated grills, fryers, and broilers to meet quality guidelines for food preparation.
- Chopped, diced, and sliced vegetables and fruits in anticipation of high-demand periods.
Server Supervisor
Storming Crab
Florissant, MO
01.2021 - 12.2021
- Resolved employee disputes promptly to maintain a harmonious work environment.
- Monitored dining room activities, ensuring optimal customer satisfaction.
- Supervised serving staff to uphold high standards of hospitality and food quality.
- Trained new servers on proper food handling techniques for safety compliance.
- Managed cash register transactions with accuracy and efficiency.
- Prepared workstations with necessary ingredients and tools to enhance operational efficiency.
- Cleared dishes from tables during and after service to maintain cleanliness.
- Cleaned and sanitized kitchen equipment and utensils to adhere to health standards.
Server
Chili's Saint Louis Lambert Airport(Hms Host)
Saint Ann, MO
03.2018 - 03.2020
- Delivered exceptional customer service to ensure guest satisfaction.
- Monitored dining area for cleanliness and proper setup at all times.
- Communicated customer allergies and special requests to kitchen staff effectively.
- Maintained accurate transaction records as mandated by law and company policy.
- Remained informed about daily specials, new menu items, and promotions.
- Handled cash transactions accurately while adhering to company procedures.
- Followed health and safety guidelines in food preparation and service.
- Inspected food quality prior to serving to guests.
Education
High School Diploma -
McCluer High School
Florissant, MO05-2016
Skills
- Customer service and engagement
- Professional appearance
Timeline
Store Associate
Hudson News Avolta
05.2024 - 03.2025
Pharmaceutical Packaging Technician
Legacy Pharmaceutical Packaging
01.2022 - 05.2024
Server Supervisor
Storming Crab
01.2021 - 12.2021
Entrepreneur
TrayWay LLC.
03.2020 - 05.2023
Server
Chili's Saint Louis Lambert Airport(Hms Host)
03.2018 - 03.2020
High School Diploma -
McCluer High School