Trevon Mcelhaney
Jacksonville
Summary
Dynamic professional with a versatile background in retail and customer service. Known for adaptability and attention to detail, contributing to efficient operations and enhanced customer experiences across various roles.
Overview
6
6
years of professional experience
Work History
Mail Handler Assistant
United States Post Office
Jacksonville
02.2026 - Current
- Operated mail processing equipment to ensure timely service.
- Collaborated with team members to meet daily mail handling goals.
- Assisted in loading and unloading mail from delivery trucks, sorting mail into bins, and delivering mail to other departments.
- Ensured that all safety protocols are followed while handling hazardous materials.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
Intake Support Specialist
Farah & Farah
Jacksonville
07.2025 - 02.2026
- Supported case management by gathering critical information from clients.
- Managed appointment scheduling for client consultations.
- Coordinated effective communication between clients and legal staff to ensure clarity in case handling.
- Utilized case management software to track client progress efficiently.
- Followed up with past clients to assess service satisfaction and identify ongoing needs.
Reset Merchandiser
WIS International Services
Jacksonville
04.2024 - 06.2025
- Utilized planograms to accurately position products within assigned retail locations.
- Organized merchandise displays, improving visual appeal and increasing customer engagement.
- Collaborated with store management to synchronize project timelines and set clear expectations.
- Adapted to changing priorities and schedules in fast-paced retail environments efficiently.
- Maintained a clean and organized work environment throughout the day.
- Executed new store builds, full store resets, and department updates, ensuring alignment with brand standards.
Card Services Representative
US Bank National Association
El Paso
04.2023 - 04.2024
- Resolved card inquiries and managed accounts to enhance customer satisfaction.
- Guided customers on card features and benefits to facilitate informed decisions.
- Assisted customers with account setup, activation, and maintenance of their accounts.
- Reconciled discrepancies between bank records and internal systems to ensure accurate payment processing.
- Maintained knowledge of current regulations governing the use of debit and credit cards as well as applicable laws.
Reset Merchandiser
Colony Display
Batavia
08.2021 - 01.2023
- Communicated project updates and changes to team members to ensure alignment and smooth execution.
- Built and installed fixtures to match schematic designs.
- Adapted quickly to changing priorities while maintaining focus on achieving goals set forth by management.
- Reshelved products promptly to minimize disruption to store operations and maintain customer experience.
- Stocked shelves with new or relocated items per planogram specifications to optimize product placement and visibility.
Garden Associate
Lowe's
Douglas
12.2020 - 08.2021
- Guided customers in selecting plants and garden supplies, enhancing their gardening experience.
- Managed plant care by watering, pruning, and fertilizing.
- Designed and arranged merchandise displays to improve product visibility and accessibility.
- Collaborated with team members to maintain a clean and safe work environment.
- Managed inventory levels, restocking items to maintain optimal product availability for customers.
Education
High School Diploma -
Coffee High School
Douglas, GA05-2017
Skills
- Postal operations
- Package handling
- Safety procedures
- Attention to detail
- Problem solving
- Adaptability
- Team collaboration
- Effective communication
Timeline
Mail Handler Assistant
United States Post Office
02.2026 - Current
Intake Support Specialist
Farah & Farah
07.2025 - 02.2026
Reset Merchandiser
WIS International Services
04.2024 - 06.2025
Card Services Representative
US Bank National Association
04.2023 - 04.2024
Reset Merchandiser
Colony Display
08.2021 - 01.2023
Garden Associate
Lowe's
12.2020 - 08.2021
High School Diploma -
Coffee High School