Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Trevon Scott

Milton,WA

Summary

Motivated professional with several years of experience in customer service. Skilled in working under pressure, adapting to new situations and challenges to best enhance the organizational brand. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Elwood Staffing
Sumner, Washington
01.2023 - 05.2025
  • Managed customer accounts and updated information in the database.
  • Dispatch
  • Scheduled Delivery’s
  • Check warehouse furniture inventory
  • Create Routes from Oregon,WA,Canada
  • Answer phones
  • Data entry
  • Email stores for products
  • Check on drivers progress throughout the day.

Administrative Assistant II

Staffmark
Kent, Washington
12.2024 - 04.2025
  • Provide orders for the entire warehouse to pick.
  • Maintain a clean office environment.
  • Check-in drivers throughout the day.
  • Scheduling.
  • Print, file, scan, copy.
  • Quality control before the product is loaded or picked up.
  • Picking in the warehouse when it is slow.
  • Email the salesman about the product that is needed or missing.
  • Dispatch
  • Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
  • Answer phones.
  • Invoice

Debt Collector

Property Receivables
Renton, Washington
07.2024 - 12.2024
  • Collected on delinquent accounts to reduce overdue balances.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Developed strong relationships with customers to foster timely payments and account resolution.
  • Customer service.
  • Worked in call center environment handling manual and automatically dialed outbound calls
  • Salesforce.
  • Scheduling Services.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Maintained Multiple Screens.
  • Data Entry.
  • Report non-payments to the Credit Bureau.
  • Call Apartments/Housing to get more information on Tenants to confirm balance owed.
  • Explaining leasing agreements and breakdowns of Move Out Fees.

Roadside Assistance Agent

TEKsystems
Renton, Washington
02.2024 - 07.2024
  • Track semi-trucks.
  • Set up payment methods for dispatch services.
  • Data Entry.
  • Salesforce
  • Dispatch
  • Issue a purchase order.
  • Promote and sell rental semis.
  • Customer Service.
  • Set up In-Shop and Mobile Services.
  • Locate truck parts for semis.
  • Set Up Rental Services / Pickups
  • Maintained a high degree of professionalism while responding to emergency calls with speed and urgency.
  • Compiled detailed reports documenting all roadside incidents.
  • Answering inbound and outbound calls periodically.

Customer Service Representative

Elwood Staffing
Sumner, Washington
01.2023 - 05.2023
  • Assisted customers with inquiries and resolved issues promptly.
  • Managed customer accounts and updated information in the database.
  • Handled product returns and exchanges according to company policy.
  • Dispatch Scheduled Delivery’s
  • Build routes for the Week.
  • Check inventory on Furniture.
  • Call drivers to check progress.
  • Technical Support via Email

Lab Assistant

Swedish
Seattle, Washington
05.2020 - 02.2022
  • Process specimen.
  • Deliver the specimen to specific departments of the hospital.
  • Data Entry.
  • Uploading test results.
  • Disposing or discarding outdated specimens weekly.
  • Utilized laboratory software to process data.
  • Provide and clean lab supplies.

Education

Certification - Foundation Office Clerk

Seattle Vocational Institute
Seattle, WA

High School Diploma -

Y.E.P Interagency
Seattle, WA

Skills

  • Multitasking
  • Customer Service
  • Strong communication
  • Attention to detail
  • Problem-solving abilities
  • Team leadership
  • Organization and prioritization
  • Data Entry
  • Multi-Screens
  • Order processing
  • Scheduling services
  • Time management
  • Multi-line phone systems

References

References available upon request

Timeline

Administrative Assistant II

Staffmark
12.2024 - 04.2025

Debt Collector

Property Receivables
07.2024 - 12.2024

Roadside Assistance Agent

TEKsystems
02.2024 - 07.2024

Customer Service Representative

Elwood Staffing
01.2023 - 05.2025

Customer Service Representative

Elwood Staffing
01.2023 - 05.2023

Lab Assistant

Swedish
05.2020 - 02.2022

Certification - Foundation Office Clerk

Seattle Vocational Institute

High School Diploma -

Y.E.P Interagency

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