Trevon Wilson
Tampa,FL
Summary
Results-driven sales and operations professional with 4+ years of experience in telecommunications, banking, and logistics. Proven leader with experience coaching teams, driving revenue growth, and improving customer experience. Strong background in high-volume sales environments, performance management, and virtual collaboration.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Wintrust Financial
02.2025 - Current
- Handle high-volume inbound calls, resolving customer issues with a focus on retention and satisfaction
- Maintain strong performance metrics in call handling time, resolution rate, and customer experience scores
- Identify customer needs and recommend appropriate financial products, contributing to revenue growth
- Collaborate with cross-functional teams to resolve complex account issues
Area Manager
Amazon
09.2024 - 01.2025
- Led a team of 20+ associates in a high-volume fulfillment center, driving daily performance goals
- Coached team members to improve productivity, quality, and efficiency metrics
- Monitored KPIs and implemented process improvements to increase operational output
- Conducted performance reviews, provided feedback, and supported employee development
- Managed staffing needs and workflow planning to meet business demands
Premier Service Consultant
AT&T
11.2022 - 07.2024
- Managed inbound and outbound customer interactions in a fast-paced sales environment
- Consistently exceeded sales targets through upselling and cross-selling wireless and service solutions
- Delivered high-quality customer experiences, maintaining strong satisfaction and retention metrics
- Trained and mentored new hires on sales strategies and customer engagement techniques
- Utilized CRM systems to track performance, manage pipeline, and improve conversion rates
Education
Master of Science - Management
University of Illinois Urbana-Champaign
Bachelor of Arts - Communication, Minor in Business
University of Illinois Urbana-Champaign
Skills
- Sales Leadership & Coaching
- Inside Sales / Call Center Operations
- Customer Retention & Experience
- Performance Management (KPIs, Metrics)
- CRM Systems (Salesforce/SFDC)
- Team Development & Training
- Data Analysis & Reporting
- Communication & Problem Solving
Certification
- Global Challenges in Business
- Value Chain Management
ADDITIONAL HIGHLIGHTS
- 4+ years in customer-facing and sales-driven roles
- Leadership experience managing teams and improving performance
- Strong ability to work independently in remote environments
- Proven ability to meet and exceed sales and service goals
Timeline
Customer Service Representative
Wintrust Financial
02.2025 - Current
Area Manager
Amazon
09.2024 - 01.2025
Premier Service Consultant
AT&T
11.2022 - 07.2024
Master of Science - Management
University of Illinois Urbana-Champaign
Bachelor of Arts - Communication, Minor in Business
University of Illinois Urbana-Champaign